URGENT: leads.json API endpoint returning 611 | Community
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priyang-2
New Participant
November 11, 2022
Question

URGENT: leads.json API endpoint returning 611

  • November 11, 2022
  • 3 replies
  • 3230 views

Hi Marketo Team,

We use Marketo REST APIs to fetch leads from our customers' Marketo instances into our backend on a daily basis. Today (Thursday 2022/11/10), around 6:30PM PST, we suddenly started seeing a lot of Error 611 responses across many of our customers' instances (more than 80).

 

Here's an example URL that's failing: 

 https://178-ZFH-705.mktorest.com/rest/v1/leads.json?access_token=<access_token>

 

And here's the response:

{"requestId":"929a#184657d2be4","success":false,"errors":[{"code":"611","message":"System error"}]}

 

Retrying doesn't seem to help, but after a while, with a slightly different payload, some of the calls are succeeding. Nothing has changed on our end on how we call these APIs recently. Also, only the `leads.json` endpoint is breaking. All others seem fine. Are you seeing any system issues?

 

EDIT: I'm now seeing a retry with the same URL, access token and payload succeeding.

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3 replies

SanfordWhiteman
SanfordWhiteman
New Participant
November 11, 2022

This has been reported across a few clients today. Do make sure to open a Support case for anything like this once confirmed. The Nation is good for confirming bugs/outages but it doesn’t escalate anything internally!

Johnni_Jorgense
Johnni_Jorgense
New Participant
November 24, 2022

Same thing here (2022-11-24):

 

We are experiencing a high volume of 611 (System Error) responses from the campaign triggering API end point (e.g., /rest/v1/campaigns/63158/trigger.json).

H
HeidiBi1
New Participant
November 11, 2022

We were experiencing the same thing.  Re-running our processes several times got all of our calls to complete & we didn't have to make any changes to payloads.  Looks like our data center is ab43, if that helps anyone.

V
vijayp
New Participant
November 11, 2022

Same issue with our system also. We are getting 611 error  for many of the apis we are using on our instance and our client instances. The same request gets successful sometimes but intermittently throws 611 error.

    A
    AdamAnyword
    New Participant
    November 11, 2022

    Same here

    Darshil_Shah1
    Darshil_Shah1
    Community Manager
    November 11, 2022

    Which data center is your instance housed in? We've ours in the SN-02 data center (Sydney, APAC) and we are not seeing any issues with the API calls. The Adobe system status also shows that all the Marketo Engage services in all the regions are up and there were no outages recently. Also, did you raise a support ticket?

     

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