User ID in Use. Choose another email. | Community
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Joe_Francis
Joe_Francis
Level 2
Oct 20, 2019 11:30 PM UTC
Question

User ID in Use. Choose another email.

User ID in Use

I tried to add a user to an API access group that is not in that access group yet, but when I got to the last step and clicked "send", I got the error message, "The userid is in use.  Choose another email", which should not happen if we interpreted the instructions correctly.

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4 replies

Amit_Jain
Amit_Jain
Community Manager
Oct 21, 2019 5:14 AM UTC

Second Sanford here. And in addition, the other reason could be that this person already have user in other Marketo instance. If this is the case, either you have to use a different email or enable the Universal ID on the Marketo instance. With Universal ID, you can access multiple Marketo instance with same login.

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    SanfordWhiteman
    SanfordWhiteman
    Level 10
    Oct 20, 2019 11:48 PM UTC

    It's about the email address existing on another (non-API) user.

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      Joe_Francis
      Joe_FrancisAuthor
      Level 2
      Oct 21, 2019 1:25 PM UTC

      So are we supposed to use two e-mail addresses for the same person?  If that is the solution, it seems a little non-intuitive...

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      SanfordWhiteman
      SanfordWhiteman
      Level 10
      Oct 21, 2019 3:26 PM UTC

      It's not really the same "person" though, it's a different application (API client app).

      Your API-only users don't need to be emailable, so you can use <your-app-name-and-environment-here>@email.invalid as the address. (The choice of .invalid was not arbitrary, see https://nation.marketo.com/community/product_and_support/blog/2017/03/04/be-smart-about-dummy-email-addresses.)

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