Using a Member of Smart List as a Flow Step Qualifier | Community
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anastasia_32
New Participant
June 10, 2021
Question

Using a Member of Smart List as a Flow Step Qualifier

  • June 10, 2021
  • 1 reply
  • 4625 views

My team has a triggered abandonment program to send consecutive emails.  To do so, we use a Smart Campaign triggered on Person is Created. Meanwhile, there is a Smart List that captures people who have "abandonment" per our definition. The smart campaign flow steps uses Member of Smart List to send the emails with wait steps between emails sends (e.g. if Member of Smart List, then send the email). The idea is that, if the person converts, they are no longer in the smart list, and thus should not get any future emails. However, we are noticing that people who are in the Smart List only get the first email and none any afterwards. Why is this? 

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1 reply

Jo_Pitts1
Jo_Pitts1
Community Manager
June 10, 2021

@anastasia_32 ,

Can you send a screenshot of your smart list config and your smart campaign config please?  It is a bit hard to know what is going on.

 

For the campaign, can we see both smartlist and flow.

 

Cheers

Jo

A
anastasia_32Author
New Participant
June 10, 2021

Here is the flow in question

 

 

 

Jo_Pitts1
Jo_Pitts1
Community Manager
June 11, 2021

@anastasia_32 ,

How are you proving to yourself that people are still in the Abandonment Qualifiers2 smart list at the point they hit step 4?

Also, what is step 1?

Can you also show how the smart list is populated please?

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