UTM hidden field captured data are not syncing to Salesforce | Community
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sallyllmkt
New Participant
April 29, 2022
Question

UTM hidden field captured data are not syncing to Salesforce

  • April 29, 2022
  • 1 reply
  • 4337 views

Hi All,

 

We have a set "Last UTM" fields that would capture the latest utm parameter of the lead/contact who comes to our site and filled out a form. 

 

These"Last UTM" fields were working fine previously but until recently, any pre-existing record who have a form filled would have these "Last UTM" parameter value captured on their individual Marketo record, however, these data would not sync over to Salesforce. 

 

We have tried to troubleshoot and checked the sync setting, Marketo API connector user, Field Mapping, Field Management setting to ensure the field is not blocking updates from Marketo, Field validation, Field record type etc. And all of these are mapped correctly and the Marketo API user does have the appropriate permission to access all default and custom fields in our SFDC. 

 

We have submitted a ticket to Marketo support as well, they said we might have a blockage in our Salesforce Instance that prevents the update, however, we have checked and everything is set up correctly.

 

Any suggestion or other troubleshooting work do you all suggest we should do? Thank you all in advance for your help!

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1 reply

SanfordWhiteman
SanfordWhiteman
New Participant
April 29, 2022

The fact that it’s a hidden field on a form, and the type of data it holds, aren’t really relevant here.

 

(Not to say it isn’t good to know in general, but there’s nothing that distinguishes a field called UTM Blahblah from another String field, and the fact that it’s populated via a form fillout is not known to the sync process itself.)

 

If you change the value of one of these fields from the Marketo UI and then Sync Lead to SFDC, exactly what happens? What is in the Activity Log?

S
sallyllmktAuthor
New Participant
May 2, 2022

Thanks for looking into this!

 

Re: If I change the value of one of these fields from the Marketo UI and then Sync Lead to SFDC

 

I changed the utm_campaign hidden field just as a test, and in the activity log is not showing any error, it is showing that it's updating the utm_campaign field to the new value that I have inputted and I manually synced this record to see if the change reflected on the SFDC end. But unfortunately, same thing happened, it's not updating on the Salesforce end.

SanfordWhiteman
SanfordWhiteman
New Participant
May 2, 2022

This still has all the signs of an SFDC permissions issue. Can you log into SFDC as the same SFDC user Marketo is using and edit this field?

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