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Jeanna_Welday
Jeanna_Welday
New Participant
February 26, 2021
Question

View in browser

  • February 26, 2021
  • 1 reply
  • 2230 views

When I click on "View In Browser" link in the email it failed to show personalized content.
Is there any solution or Marketo limitation?

 

 

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1 reply

SanfordWhiteman
SanfordWhiteman
New Participant
February 26, 2021

Personalization is expected to work in View as Web Page mode.  However, you do need to send a real email, not a sample; the email also can't be from more than 6 months before, as the mkt_tok expires. Can you explain more about the origin of this email?

Jeanna_Welday
Jeanna_WeldayAuthor
New Participant
March 2, 2021

Thank you @sanfordwhiteman  for responding.  

I did test regular schedule run instead of sample/Test email, run into same error 

Here is the configuration I am using.

  • Email was built using HTML code (NOT Marketo default template)
  • Using “Apache Velocity" scripting in personalization token
  • I am using smart campaign to trigger emails
  • Smart list (Email address = My Email address)
  • Schedule run

  •  

      

SanfordWhiteman
SanfordWhiteman
New Participant
March 2, 2021
Velocity {{my.tokens}} are expected to work in VAWP view. However, some Marketo instances are mistakenly set up with the wrong order-of-operations, which breaks those tokens. Open a Support case and be clear about what's happening and they should fix it for you.
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