Wait Step timeframe range | Community
Skip to main content
Demeter
Demeter
New Participant
June 21, 2023
Question

Wait Step timeframe range

  • June 21, 2023
  • 2 replies
  • 2954 views

Hi all,

 

The issue: We have a drip campaign setup to send 3 emails once a lead has been created in SFDC. I have WAIT steps in there but it isn't accomplishing what I hoped it would.

 

The 1st wait step waits 10 minutes from lead creation, which must end Mon-Fri 7am, then sends 1st email (intro email)

The 2nd wait step waits another 10 minutes, which must end Mon-Fri 7am, then sends 2nd email  (oops I forgot email)

The 3rd wait step waits 4 days, which must end Mon-Fri 7am. (follow up email)

 

Since these are personalized emails, I am trying to control it so that the emails don't send at non-office hours when most of the audience would be sleeping.

 

Anyone have a solution? 

 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

2 replies

Katja_Keesom
Katja_Keesom
Community Manager
June 22, 2023

I have seen others ask this question recently and have wondered about it myself. Unfortunately you cannot specify a time range for the must end on. As I think the "during business hours" requirement is quite a common one I have just created an idea to introduce this option: https://nation.marketo.com/t5/ideas/wait-step-must-end-on-during-business-hours/idi-p/337115/highlight/true

Feel free to vote it up if you agree.

    Darshil_Shah1
    Darshil_Shah1
    Community Manager
    June 22, 2023

    Oh, I understand the requirement now! So OP wants to configure the wait step so it ends within a set timeframe and not just at one specific time, like 7 am. I just upvoted the idea. 👍

     

     

    Demeter
    DemeterAuthor
    New Participant
    June 22, 2023

    Hi @darshil_shah1 and @katja_keesom 

     

    My Flow looks like this:

    Change Program Status = X

    Change Data Value = X

    Wait = 5 min and wait must end Mon-Fri at 7am EDT

    Send Email = X

    Wait = 10 min and must end Mon-Fri at 7am EDT

     

    The goal is to have the 2 email sends happen within business hours (7am - 6pm) so it looks "realistic" since it is a personalized email.

     

    Darshil_Shah1
    Darshil_Shah1
    Community Manager
    June 22, 2023

    When you say the campaign setup isn't running as you'd hoped, could you please share your expectations? FYR, the advanced wait step holds the person until the first instance of what you've set in the advanced wait property  (I.e., M-F, 7 am) after the set wait duration is complete.

     

    Terms & ConditionsAccessibility statement

    Loading footer...