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Danielle_Wong
Danielle_Wong
Community Manager
September 29, 2017
Solved

Was Sent EMail filter question

  • September 29, 2017
  • 2 replies
  • 6151 views

     In my smart list I had

1) Was Sent Email

          Email: is not "9-29 Newsletter"

2) Member of List

          Person in "Leads"

Logic: 1 or 2

For some reason there were people that already got the newsletter, that received the newsletter again . even though i excluded those who were sent it.

Am I missing something here?

Thanks

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Best answer by Josh_Hill13

This says Show me Leads who

Was Sent ANY email, other than the 9-29 newsletter

AND

(Are in List 1 or Member of Smart List OR Member of SFDC Campaign)

Trevor's logic is more correct because it says Show Me Leads who

NEVER received the 9-29 Newsletter AND are in List 1

So what is it you are really trying to do?

2 replies

Trevor_Parsell
Trevor_Parsell
New Participant
September 29, 2017

Hey Danielle,

It looks like there may be people in the "Leads" list who were sent the 9-29 Newsletter email and were not excluded because you used the "OR" logic.

If you are trying to get everyone on the "Leads" list who did not receive the "9-29 Newsletter" email, you should use the "Not was sent email" filter with "And" logic like this:

Thanks!

Danielle_Wong
Danielle_WongAuthor
Community Manager
September 29, 2017

Hi Travor, I should've included a screenshot. Actually below is the smart list I had, I only changed the names of the lists. I tried to simplify my original as an example of the issue. but this is probably a better approach of showing how it was set up. So I had thought setting it up the way it is in the screenshot would mean taht anyone who wasn't sent the 9-29 newsletter would be sent the email. But turns out some people got the email twice.

Josh_Hill13
Josh_Hill13Accepted solution
New Participant
September 29, 2017

This says Show me Leads who

Was Sent ANY email, other than the 9-29 newsletter

AND

(Are in List 1 or Member of Smart List OR Member of SFDC Campaign)

Trevor's logic is more correct because it says Show Me Leads who

NEVER received the 9-29 Newsletter AND are in List 1

So what is it you are really trying to do?

Darrell_Alfons2
Darrell_Alfons2
New Participant
September 29, 2017

Hi Danielle,

I would use AND not OR.

And, also it is safer to use NOT WAS SENT EMAIL, but that isn't the case here.

Hope that helps!

Danielle_Wong
Danielle_WongAuthor
Community Manager
September 29, 2017

Hi Darrell, thanks for the help. I think by pasting the actual smart list set up below my question will be more clear. I think I got myself confused when I posted the question and put an OR instead of an AND. But anyway, the below screenshot shows the smart list setup. Any reason why some people on the 3 lists were sent the email even though they already got it the first time I Sent it?

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