Way to opt out user from ALL emails? | Community
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Anonymous
May 30, 2017
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Way to opt out user from ALL emails?

  • May 30, 2017
  • 1 reply
  • 2325 views

Hi!

Is there a way in Marketo to opt out a user from ALL emails, including transactional/service ones?

If so, how?

We also have a Salesforce.com integration, and right now we only have an option to opt users out of marketing emails.

If there's a way in Marketo to opt a user out of ALL emails, how does this get reflected in Salesforce.com if we don't have that option?

Thank you for your help!

Emily

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Best answer by Casey_Grimes2

Hi Emily,

In this case, in addition to using the Unsubscribe field, you'll also want to check off the Black Listed field for this particular record--this also prevents the record from receiving operational emails. As you noted, this isn't generally reflected in Salesforce, but you could always create a "twin" field that would record this for you in Salesforce as well if you need to keep the record in SFDC.

1 reply

Casey_Grimes2
Casey_Grimes2Accepted solution
New Participant
May 30, 2017

Hi Emily,

In this case, in addition to using the Unsubscribe field, you'll also want to check off the Black Listed field for this particular record--this also prevents the record from receiving operational emails. As you noted, this isn't generally reflected in Salesforce, but you could always create a "twin" field that would record this for you in Salesforce as well if you need to keep the record in SFDC.

A
Anonymous
May 30, 2017

Hi Courtney, wow, THANK YOU so much for a quick, detailed response. I appreciate your help!

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