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A
Anonymous
October 9, 2015
Solved

Web page visit on Activity Log not showing

  • October 9, 2015
  • 1 reply
  • 7071 views

Why isn’t the web page where an email takes a lead showing up on their Activity Log? I thought it was just because the user's cookies were turned off, but even with internal testing we find that sometimes the webpage that is visited is not recorded in the Activity Log (and cookies are definitely on for those test leads, as they appear in some record's Activity Log).

What else should I be checking into setting-wise to make sure this is being recorded?

It's currently like we can see that someone was delivered an email, opened the email, clicked on the email, and then filled out a form. But if we run reports on who visited that page (where the form lives), nothing is showing up b/c it is not being recorded in the Activity Log.

Thanks for the help.

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Best answer by Grégoire_Miche2

And again, the munchkin you are using code is weird.

it should be :

<script type="text/javascript">

(function() {

  var didInit = false;

  function initMunchkin() {

    if(didInit === false) {

      didInit = true;

      Munchkin.init('613-YHR-953');

    }

  }

  var s = document.createElement('script');

  s.type = 'text/javascript';

  s.async = true;

  s.src = '//munchkin.marketo.net/munchkin.js';

  s.onreadystatechange = function() {

    if (this.readyState == 'complete' || this.readyState == 'loaded') {

      initMunchkin();

    }

  };

  s.onload = initMunchkin;

  document.getElementsByTagName('head')[0].appendChild(s);

})();

</script>

while your's is just :

<!-- marketo munchkin tracking plugin by 10up: www.get10up.com -->

<script src="munchkin.marketo.net/munchkin.js" type="text/javascript"></script>

<script type="text/javascript">mktoMunchkin("613-YHR-953");</script>

Sincerely, I would not trust the "www.get10up.com" to provide a decent Marketo tracking code.

1 reply

SanfordWhiteman
SanfordWhiteman
New Participant
October 10, 2015

Is Munchkin (correctly) loading on the website?  Post the URL and I can check it out.

Open Email, Click Email, Filled Out Form will all be logged without Munchkin.  Visit Web Page and Click Link require Munchkin.

A
Anonymous
October 19, 2015

That's the other thing - I see that it automatically changes program status to "sent" when the email is sent. But if the lead opens or clicks on the email, the program status isn't changed until I have a campaign set up telling it to change. Is that normal for an email program?

Here's an example of a page where the activity log is sometimes not recording the "visited web page." dh2i.com/failover-clusters-in-the-cloud/

Thanks!

Grégoire_Miche2
Grégoire_Miche2
New Participant
October 19, 2015

Hi Allison,

Program statuses never change automatically. YOu will need to add a trigger campaign set as is :

  • trigger : email is sent (equals [your email])
  • flow : change program status -> email sent

And activate it.

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