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Ken_Soldink
New Participant
May 10, 2016
Question

Web services error codes

  • May 10, 2016
  • 3 replies
  • 8118 views

We consistently get error codes 1003 and 1006 and I cannot find these definitions in documentation anywhere..

Anyone have any experience or idea what these codes means?

Thanks,

_Ken

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    3 replies

    A
    Anonymous
    December 13, 2016

    I wish Marketo would list the API user that triggered the error, include the definition beside the error code, and include the other details that are captured in their log. That'd make troubleshooting a little easier.

      Kenny_Elkington
      Kenny_Elkington
      New Participant
      December 13, 2016

      This is a good idea.  I'll see what we can do.

        A
        Anonymous
        December 14, 2016

        Awesome! Thanks, Kenny!

        Kenny_Elkington
        Kenny_Elkington
        New Participant
        May 13, 2016

        You can find a full list of codes here: Error Codes » Marketo Developers

        1003 means that a business rule was violated by the data submitted in the call.  The specifics will be variable according to the type of call and the request made.  If you have an example request we could let you know why you might be getting it.

        1006 means that a field was submitted for a Lead, Company, Opp...etc. which does not exist in the target instance.  If you catch and log the response, it should provide the name of the invalid response.

          cjdst273
          cjdst273
          New Participant
          December 12, 2016

          Hi all,

          I received multiple 609 codes over the weekend:

          Looking at the list of developer codes, this means:

          Knowing that, any idea what action I need to do in order to fix the error?

          Thanks for your help!

          SanfordWhiteman
          SanfordWhiteman
          New Participant
          December 12, 2016

          You have to find the client app that caused the error.

          Then make sure the JSON stringifier and related request logic always passes valid JSON.

          It's impossible to say more without a look at an offending payload. JSON syntax is extremely well-known, so if you're using a standard JSON encoder (i.e. not building your own JSON string) I expect the problem is more like an undefined/empty var, etc.

          A
          Anonymous
          May 10, 2016

          1003 is usually an authentication error, 1006 is service could not be contacted

          Both of these are based on my experience, may not be precisely correct in this case

          K
          Ken_SoldinkAuthor
          New Participant
          May 12, 2016

          Thanks Jamie. Do you know where I can dive into the actual error message attached to the codes? Like what lead or smart campaign or service triggered the authentication error, or timeout? There's no actual information I can review to determine what's causing the errors, and how to fix them.

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