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Caleb_Williams
Caleb_Williams
Level 2
Dec 4, 2019 8:21 PM UTC
Solved

Webhook response mapping not updating lead

I have a webhook that is working and I see the response come back as a JSON as:

	{
		"results": {
			"id": 2,
			"number": "0001",
			"name": "city, state",
			"ouId": 2,
			"config": {
				"show1": true,
				"show2": true
			}
		},
		"success": true,
		"message": "OK"
	}‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍

However my response mapping of result.config.show1 results.config.show1 to a lead field is not updating the lead field. I have tried having the lead field be of type boolean, string, and text area with no change.

Is there an issue with Marketo reading this JSON correctly? Is there another way to get to having those values update a field on the lead? I'm even ok if that means using email scripting to evaluate the JSON.

Thanks,

Caleb


#json #marketo webhooks

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    SanfordWhiteman
    SanfordWhitemanAccepted solution
    Level 10
    Dec 5, 2019 4:43 AM UTC

    Ah I see. Nothing blocked:


    Recreate the entire webhook and retest (no, this isn't a wild guess).

    View reply

    12 replies

    Michael_Tucker1
    Michael_Tucker1
    Level 3
    Dec 5, 2019 4:05 PM UTC

    Glad this was resolved. Sometimes I run into issues when the response isn't mapped using an index value for the vector... Your JSON response isn't configured this way, but if there were no "response" array title, it's valid to have "[0].id" that would write the value 2 to whatever Marketo field you mapped that to... 

    Just food for thought for response mapping issues... 

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    Michael Tucker
      Caleb_Williams
      Caleb_WilliamsAuthor
      Level 2
      Dec 5, 2019 4:08 PM UTC

      Yep, we use this on another web hook. Can't remember where i stumbled on the [0].key idea but it works very well.

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      SanfordWhiteman
      SanfordWhiteman
      Level 10
      Dec 4, 2019 10:45 PM UTC

      results has an "s".

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      Caleb_Williams
      Caleb_WilliamsAuthor
      Level 2
      Dec 5, 2019 2:02 AM UTC

      Sanford,

      Thanks for the reply and the close eye. I've confirmed this was just at typo in my question. Properly written as `results.config.show` in my field mapping.

      I'd prefer that I was just that blind, and it wouldn't be the first time.

      Regards,
      Caleb

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      SanfordWhiteman
      SanfordWhiteman
      Level 10
      Dec 5, 2019 2:35 AM UTC

      Actually there's a typo in your last reply, too.

      But as long as you have the right dotted JSON path, that's very simple JSON and will be no problem. Ensure the Response Type is set to JSON, and look in Field Management and make sure the field is updateable via webhook.

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