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OpenCorp_Admin
OpenCorp_Admin
New Participant
October 2, 2018
Solved

Weird cookie behaviour

  • October 2, 2018
  • 2 replies
  • 4121 views

Hoping someone can shed light on this weird cookie behaviour where lead record A clicks link in email but lead record B logs the visited webpage. Additional info: Lead ID 476512 already existed in database, lead ID 606533 was newly created. Activity occurred on iPhone.

I've summarised the logs of the two leads into one.

 

TimeLead IDActivity
19/09/2018 13:14606533filled out form and created
19/09/2018 13:14606533sent confirm email
19/09/2018 15:54606533clicked link
19/09/2018 15:54476512visited webpage
19/09/2018 16:01606533clicked link
19/09/2018 15:54476512visited webpage

Screenshots below as well:

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Best answer by JDNelson1

Couldn’t they have filled  the form but then clicked the email/visit the page from their phone? If the phone was previously cookied it would keep the association...?

2 replies

J
JDNelson1Accepted solution
Community Manager
October 2, 2018

Couldn’t they have filled  the form but then clicked the email/visit the page from their phone? If the phone was previously cookied it would keep the association...?

    OpenCorp_Admin
    OpenCorp_AdminAuthor
    New Participant
    October 3, 2018

    This is something I'd have to test and find out.

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    October 2, 2018

    It's not necessarily weird at all.

    If the session is already associated with Lead B, then clicking a tracked link -- even a ​mkt_tok-​enized tracked link -- sent to Lead A will not reassociate the session.

    OpenCorp_Admin
    OpenCorp_AdminAuthor
    New Participant
    October 2, 2018

    So I tried recreating the scenario but I couldn't.

    I filled out a form as Person A first to associate the browser with Person A

    In the same browser, I filled out another form that triggers an email as Person B.

    In the same browser, I click on the link in the email sent to Person B

    The landing page shows information of Person B.

    And this should be expected, that Person B is the last one to fill out a form so the cookie should be associated with Person B

    What I'm seeing in those logs, and what I've been told, was that Person B clicks the link in email, but Person A's information showed up pre-filled on the landing page.

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    October 2, 2018

    In your test, there are 2 forms filled out.

    If there in reality was only 1 form filled out, the original association from that form will remain. That would be expected, non-weird behavior.

    was that Person B clicks the link in email, but Person A's information showed up pre-filled on the landing page.

    Depends on how Pre-Fill is being done. In the default setup this will not happen because the Pre-Fill will be drawn from the currently associated lead. In advanced scenarios the Pre-Fill may deliberately be overwritten via information in the URL.

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