What did I do wrong in this send campaign? | Community
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New Participant
February 10, 2022
Question

What did I do wrong in this send campaign?

  • February 10, 2022
  • 1 reply
  • 1980 views

Hi, feeling a little dumb and sad today. Can someone tell me what I did wrong in the following scenario?

 

I wanted to send out an event invite to two groups of people - one group who has a certain add-on suite, and one group who does not have that particular add-on suite. I used a Salesforce campaign for each group. We'll call them Add-On Suite and No Add-On for now. I wanted to use different subject lines for each group, so I split them up in a single send campaign. 

 

My smart list was as follows: 

Use ANY Filters (which is where I might have messed up 

1. Member of SFDC Campaign in Add-On Suite 

2. Member of SFDC Campaign in No Add-On Suite 

 

And then my flow was: 

1. Change program status to invited 

2. Send Email - If Member of SFDC Campaign in Add-On Suite send Add-On Suite Email 

3. Send Email - If Member of SFDC Campaign in No Add-On Suite send No Add-On Suite Email 

 

I thought I set this up correctly, but apparently not because everyone got both emails regardless of which SFDC campaign they were in. Why? I checked the SFDC campaign for duplicates but that's not the case, it was definitely Marketo. What did I do wrong and what can I do better next time? TY in advance Marketo Universe. 

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1 reply

New Participant
February 10, 2022

Was your "Send email" step in one flow step or separate flow steps? 

New Participant
February 10, 2022

Two separate flow steps 

SanfordWhiteman
New Participant
February 10, 2022

Please show a screenshot of your Flow.