What will happen to the Salesforce - Marketo Sync, if I refresh my Salesforce sandbox? | Community
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Anonymous
January 15, 2014
Solved

What will happen to the Salesforce - Marketo Sync, if I refresh my Salesforce sandbox?

Hi,

We just did a UAT sandbox refresh from Production is salesforce and after refresh, when I was trying to do some testing on Marketo sandbox linked to Salesforce sandbox, it is failing.

Any Ideas?


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Accepted solution
January 15, 2014
The refresh copies all data from production to a newly provisioned sandbox, assigning a new SFDC OrgID.
 
That effeftively breaks the sync because the OrgID in Marketo no longer maches the SFDC sandbox.
 
Normally that is done through a Support Case. What is the instance name? There are four:
windriversandbox
windriversandbox2
windriversandbox3
windriversandbox4

You will need to enter the credentials for the refreshed sandbox at Admin - Salesforce once Marketo updates the OrgID.

 
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4 replies

Anonymous
January 16, 2014
Thankyou so much for your help and Support
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Anonymous
January 16, 2014
Subscription Prefix windriversandbox4
Is Sandbox? Yes
Current User marketo@xxx.xxx.uat (replaced for privacy)
Old OrgId suppressed for privacy
New OrgId suppressed for privacy
Informational Messages From Request Processing

Result SUCCEEDED (Sub Enabled For OrgId Switch). Enter New Credentials ASAP (If Needed) Before OrgId Gets Auto Refreshed.
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    Anonymous
    January 16, 2014
    sandbox4@windriver.com instance.
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    Anonymous
    Accepted solution
    January 15, 2014
    The refresh copies all data from production to a newly provisioned sandbox, assigning a new SFDC OrgID.
     
    That effeftively breaks the sync because the OrgID in Marketo no longer maches the SFDC sandbox.
     
    Normally that is done through a Support Case. What is the instance name? There are four:
    windriversandbox
    windriversandbox2
    windriversandbox3
    windriversandbox4

    You will need to enter the credentials for the refreshed sandbox at Admin - Salesforce once Marketo updates the OrgID.

     
    Translate
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