Why are people who are no longer Unsubscribed still marked as Surpressed in the mailable segmentation? | Community
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Drew_Wilcox1
Drew_Wilcox1
New Participant
June 28, 2018
Solved

Why are people who are no longer Unsubscribed still marked as Surpressed in the mailable segmentation?

  • June 28, 2018
  • 3 replies
  • 2570 views

Hi all,

I am making a campaign that adjusts the Unsubscribe field based on if the sales team marks people as "Do Not Email". I've succeeded in doing this using the campaign logic below:

However, when I tested changing somebody back to "Unsubscribe = false", that person remained in the "Suppressed" mailable segmentation.

Below is my current segmentation logic I have. Can somebody help me make sure people with Unsubscribe=false re-enter the Mailable segment? Thank you!

Best,

Drew

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Best answer by Jay_Jiang

Please post a reply instead of editing original post in future.

To answer your updated post, It looks like you actually tried to change "Do Not Email" instead of Unsubscribed. You're probably wondering why your smart campaign didn't trigger. I'd check if your smart campaign scheduled to only run once...

3 replies

Jay_Jiang
Jay_JiangAccepted solution
New Participant
June 30, 2018

Please post a reply instead of editing original post in future.

To answer your updated post, It looks like you actually tried to change "Do Not Email" instead of Unsubscribed. You're probably wondering why your smart campaign didn't trigger. I'd check if your smart campaign scheduled to only run once...

    Drew_Wilcox1
    Drew_Wilcox1Author
    New Participant
    July 6, 2018

    You are right! My smart campaign was scheduled to only run once. Once I changed it so that "each person can run through the flow every time", the logic worked correctly.

    Thanks for the help with this basic question!

    Best,

    Drew

    Jay_Jiang
    Jay_Jiang
    New Participant
    June 28, 2018

    If you're purely looking at suppressed numbers, you could be including "Email Invalid" = true and/or "Marketing Suspended" = true

    Try adding these filters and filtering for "false" to your mailable segment

      Josh_Hill13
      Josh_Hill13
      New Participant
      June 28, 2018

      could be durable unsub.

      but need to better understand your workflow - Do Not Email should be mapped to Unsubscribed in most systems.

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