Why is email branding domain giving me a "no cname error" when SPF/DKIM is already verified? | Community
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Leticia_DoPrado
Leticia_DoPrado
New Participant
February 7, 2019
Solved

Why is email branding domain giving me a "no cname error" when SPF/DKIM is already verified?

  • February 7, 2019
  • 2 replies
  • 4928 views

Hi,

We have verified a new subdomain to send emails from and have DNS records created for this subdomain and all the SPF/DKIM/DMARC verified and setup.

But when I try to Add the new subdomain as a branding domain under Admin > Emailit gives me the following error:

I don't understand how this is possible given the that this branding domain is a subdomain related to a domain that is active and has a CNAME.

Can anyone help me understand this better? How is it possible that it's giving me this error if the domain does in fact have a CNAME and the subdomain is all setup correctly (including verified in Admin > Email > SPF/DKIM.

If you're experienced in this area, you can probably tell that I don't know much about domains, so bare with me!!

Thanks,

-Leticia

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Best answer by Nicholas_Manojl

The branding domain is the link tracking. You'll need a cname to your branding domain 'mkto-123456xxx.com', which you'll find in the Admin console.

It isn't really related to SPF/DKIM at all, so ignore that.

2 replies

Nicholas_Manojl
Nicholas_ManojlAccepted solution
New Participant
February 11, 2019

The branding domain is the link tracking. You'll need a cname to your branding domain 'mkto-123456xxx.com', which you'll find in the Admin console.

It isn't really related to SPF/DKIM at all, so ignore that.

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    February 11, 2019

    I assume it has to do with Leticia's other attempt Can we not use the landing page domain as our email branding domain?

      Leticia_DoPrado
      Leticia_DoPradoAuthor
      New Participant
      February 11, 2019

      Yes it does! Thank you Sanford.

      I hadn't realized that we need, in effect, 1) a landing page domain, 2) an email domain to send from, and also 3) a separate domain to be the branding domain (which requires a cname --different from the one we created for the landing page domain!!).

      Lesson learned!!!

      Thanks so much for your help.

      SanfordWhiteman
      SanfordWhiteman
      New Participant
      February 7, 2019

      This can't be answered if you don't supply your actual domains.

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