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Diana_Jakubaity
Diana_Jakubaity
New Participant
February 20, 2019
Solved

Why my social share buttons does not share on social media?

  • February 20, 2019
  • 3 replies
  • 4779 views

Hey, did anyone run into the problem sharing content from the landing pages created from Guided Templates using "mktoShareButton" element?

Everything seems to work just fine, but when we test it, the content is not being shared on Facebook or Twitter...

Can you please share your experience?

Many Thanks,

Diana

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Best answer by Thomas_Orthband

Hi Diana, my support ticket has been updated that the fix to the Social Sharing buttons will be fixed with their June 14 release.


Thomas

3 replies

Diana_Jakubaity
Diana_JakubaityAuthor
New Participant
May 6, 2019

Social share buttons working for me as well!

    Thomas_Orthband
    Thomas_OrthbandAccepted solution
    New Participant
    April 2, 2019

    Hi Diana, my support ticket has been updated that the fix to the Social Sharing buttons will be fixed with their June 14 release.


    Thomas

      Nikki_Aurelio
      Nikki_Aurelio
      New Participant
      May 6, 2019

      Hi all - I referenced this conversation in a support ticket I opened for the same issue. We have it across our website and could not wait until June 14 for a fix. After a bit of back and forth, the Support Engineer told me: One of our Operations Engineers was able to find that the issue was the result of security configurations, and was able to re-issue the security certificate, and resolve the issue.

      The social share icons are now working on my external sites again. Hopefully yours are, also. Or feel free to share the above answer with your support engineer.

        Thomas_Orthband
        Thomas_Orthband
        New Participant
        May 9, 2019

        Thank you Nikki - Social Share Widget is now working for us too.  Thanks for sharing.

        Thomas_Orthband
        Thomas_Orthband
        New Participant
        February 27, 2019

        Hi Diana, I don't have an answer, but have the same exact issue with FB and Twitter. LinkedIn seems to work. I put in a Support Ticket and if I get an answer, I'll update here. If you get an answer, can you post the solution as well?
        Thanks,
        Thomas

        Diana_Jakubaity
        Diana_JakubaityAuthor
        New Participant
        February 27, 2019

        Sure - let me submit a support ticket too!

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