Skip to main content
Cayce_Armstrong
Cayce_Armstrong
New Participant
August 1, 2019
Question

Wistia videos with Marketo web forms embedded on non-Marketo landing pages pulling in a wistia URL as the original referrer. Why?

  • August 1, 2019
  • 6 replies
  • 5072 views

We use Wistia videos embedded on our non-Marketo landing pages, some of which include a Marketo web form that collects contacts and syncs into Marketo via the Wistia connector. 

I noticed that the Original Referred for some, but not all, of these contacts lists a Wistia URL rather than the URL of our website on which the video is embedded. I can't figure out why this is happening. Does anyone else using the Wistia Connector have this issue and know how to fix it?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

6 replies

SanfordWhiteman
SanfordWhiteman
Level 10
August 1, 2019

If the video embed had to switch to an IFRAME (instead of an inline <video> tag) because of browser capabilities, then the document URL would be the IFRAME's URL (i.e. one level deeper than expected).

I assume this disparity as at the core.

Cayce_Armstrong
Cayce_ArmstrongAuthor
New Participant
August 1, 2019

Thanks @Sanford Whiteman‌ - that certainly sounds like a reasonable explanation. This type of thing is outside of my area of expertise, so I apologize ahead of time for my ignorance, but if the browser doesn't have the capabilities for an inline video and has to switch to an IFRAME, do you know of any workaround I might try to still be able to capture which of our web pages these contacts are actually being referred from?

Cayce Armstrong
SanfordWhiteman
SanfordWhiteman
Level 10
August 2, 2019

I wonder if your outer page isn't loading Munchkin consistently for some reason (which would have similar symptoms).

    Terms & ConditionsAccessibility statement

    Loading footer...