Workaround for Form Prefill | Community
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Karyn_Hill
Level 4
Jun 13, 2019 11:30 AM UTC
Question

Workaround for Form Prefill

We're experiencing some trouble with our subscription center since the change to form pre-fill. If someone clicks the link in an email sent to them, everything is fine—as is expected with the change. But if they use the link on their personal account page on our website, the form can't show them what their current options are—as is expected with the change. This is causing some serious frustration with some of our members and has led some to just unsubscribe from everything, which is very much what we don't want to have happen.

Does anyone have a workaround so that our members can see which options they're subscribed to if they get to the link from a place other than a Marketo email? 

8 replies

Jay_Jiang
Level 10
Jun 13, 2019 11:08 PM UTC

Alternate solution: nation.marketo.com/thread/50485-pre-fill-workaround

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SanfordWhiteman
Level 10
Jun 13, 2019 5:33 PM UTC

The solution -- using my existing external site Pre-Fill library on Marketo pages -- is discussed at length on the other posts about the Pre-Fill change. Very surprised you didn't see it.

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Karyn_Hill
Level 4
Jun 13, 2019 6:30 PM UTC

It's not on an external site, it's on a Marketo landing page.

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SanfordWhiteman
Level 10
Jun 13, 2019 6:36 PM UTC

Read my response again.

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