Workspace Communication Limits | Community
Skip to main content
Kim_Gandy1
Kim_Gandy1
New Participant
November 10, 2017
Solved

Workspace Communication Limits

  • November 10, 2017
  • 1 reply
  • 2429 views

My team would like to set up communication limits for all marketing emails, without affecting fulfillment newsletter emails. I've read through this community thread, which recommends turning on comm limits, but not applying to fulfillment campaigns. The issue with this recommendation is fulfillment emails would still count towards the daily/weekly comm limit, and could quickly eat up that limit.

Is there any way to create separate workspace comm limits? If not, other recommendations would be appreciated.

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Best answer by Josh_Hill13

    Here's how it works:

    • Admin Level: block non op emails for all
    • Smart Campaign within regular program: you can override the limit on the Schedule tab as an Admin.
    • Engagements and Email Send automatically respect the Admin level at all times.

    so depending on how you plan to use the newsletters, you could just override it at the smart campaign level. I'm not aware of a special WS version of this limit.

    1 reply

    Josh_Hill13
    Josh_Hill13Accepted solution
    New Participant
    November 14, 2017

    Here's how it works:

    • Admin Level: block non op emails for all
    • Smart Campaign within regular program: you can override the limit on the Schedule tab as an Admin.
    • Engagements and Email Send automatically respect the Admin level at all times.

    so depending on how you plan to use the newsletters, you could just override it at the smart campaign level. I'm not aware of a special WS version of this limit.

    Dan_Stevens_
    Dan_Stevens_
    New Participant
    November 14, 2017

    Josh, there is also a way to override/disable this in Email Send programs (under "Setup"):

    For Engagement Programs, it's always on and cannot be overridden.  Unless, of course, you have child programs that are used to send out the nurture emails.  This can then be overridden in the Schedule tab.

    Terms & ConditionsAccessibility statement

    Loading footer...