Your browser is unable to make a network with Adobe Marketo Engage | Community
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ArturoOli
Level 2
January 9, 2024
Solved

Your browser is unable to make a network with Adobe Marketo Engage

Have you ever seen this message? it appears constantly and I don't know the reason why.

 

I'm using the Google Chrome browser 

any help will be appreciated

 

 

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    Darshil_Shah1
    Darshil_Shah1Accepted solution
    Community Manager
    January 23, 2024

    I don't think there's a way fix to that; it's something that Adobe has introduced in their product to signal when the connection is lost with the browser (probably due to the browser terminating (maybe partially) the connection after a period of inactivity).

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    12 replies

    HaroonRa
    Level 3
    January 23, 2024

    Hi, Did you find a fix for this issue? Me and my team are having the same problem.

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    ArturoOliAuthor
    Level 2
    January 23, 2024

    Hi @haroonra 

     

    I couldn’t solve the problem yet.

     

    Regards!

    Arturo.

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    Michael_Florin-2
    Michael_Florin-2
    Level 10
    January 23, 2024

    Is this really a problem? I see that message sometimes too, and yes, it's mildly annoying, but eventually it's inconsequential, so I just ignore it and keep on doing what I'm doing. 

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    Zoe_Forman
    Zoe_Forman
    Community Manager
    January 10, 2024

    My default browser is FIREFOX, but sometimes I jump into Chrome or EDGE, and the red warning appears across all browsers.

     

    My observations are it is not necessarily related to inactivity but mostly when downloading HTML files and usually just flashes up for a second and disappears not causing any slow down.

    I only started seeing this at the end of 2024 and a few times this year so maybe a recent update change?

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    HaroonRa
    Level 3
    January 23, 2024

    Hi, We started to have the same issue in our office.

     

    Did anyone find a fix for this? Is it Marketo or some proxy settings?

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    Darshil_Shah1
    Darshil_Shah1
    Community Manager
    January 10, 2024

    I have also been this after a period of inactivity, particularly after installing new browser (Chrome to be particular) updates! I never saw this before, so Adobe might have implemented this recently; they may have replaced the "Can't Reach to Marketo" error dialogue box that used to appear on the screen with this little prompt.

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      HaroonRa
      Level 3
      January 23, 2024

      Hi Shah, Did you manage to fix it? me and my colleagues have exact issue stated.

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      Darshil_Shah1
      Darshil_Shah1Accepted solution
      Community Manager
      January 23, 2024

      I don't think there's a way fix to that; it's something that Adobe has introduced in their product to signal when the connection is lost with the browser (probably due to the browser terminating (maybe partially) the connection after a period of inactivity).

      Translate
      SanfordWhiteman
      SanfordWhiteman
      Level 10
      January 9, 2024

      Are you behind a corporate proxy that may have trouble with websocket connections (a specific type of client-server connection that some intermediate servers still struggle with)? That would be the most common cause if you’re seeing this all the time.

       

      I’m not behind such a proxy and still see the error after periods of inactivity, though not while in the midst of work on my many instances.

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        lorie_witmer4
        lorie_witmer4
        Level 2
        January 9, 2024

        I am getting this all the time as well, in the last 2 weeks.

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