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Calon_Alpar
Calon_Alpar
Level 2
Nov 16, 2018 9:51 PM UTC
Solved

Zoom/Marketo/Webhook Failing Help

Hello,

I'm having a major problem that is messing up my operations and I am stumped, even MKTO support hasn't identified an answer and it's been escalated twice. Trying a post here to see if anyone else has any ideas around this. We use Zoom Webinar integration for our webinars and all of a sudden on the registration forms I keep seeing the Invalid Email Address Fail. I have used our normal setup where it has always worked and it's not working. The interesting thing why I don't think the Webhook is broken, is because the registration actually does get processed in ZOOM. The problem is the unique webinar url doesn't get registered in the person's MKTO record.

You can see the Detail in the "Call Webhook" activity type. Also this is just my tests but this also happens to other email types.

Activity Details from clicking on the above Activity Type.

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SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
Nov 20, 2018 2:36 AM UTC

Interesting. It's unfortunate its happening to us, because it's really

hurting production. This is the only webhook we currently running.

On Mon, Nov 19, 2018 at 4:25 PM Sanford Whiteman <


For anyone watching: we dove into this further and it was solved by recreating the Response Mappings on the Zoom webhook (recreated exactly as-was, without recreating the entire 'hook definition).

We didn't have a problem with new webhook definitions in Calon's instance, nor with 'hooks in other instances  So as far as we could see there wasn't a systemic webhook problem, just a corrupt definition.  (Or if there was also a system-wide webhook problem going on as Support implied, it was unrelated.)

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12 replies

falvares
Employee
Nov 17, 2018 12:53 AM UTC

Hi Calon,

I am wondering if this is the issue:

Can you potentially post a response from a zoom webhook that actually passed?

Thanks

Floyd

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Calon_Alpar
Calon_AlparAuthor
Level 2
Nov 17, 2018 1:22 AM UTC

Hi Floyd,

Below is my same email test on my previous webinar where registration worked. Same setup and all.

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SanfordWhiteman
SanfordWhiteman
Level 10
Nov 17, 2018 3:37 AM UTC

Getting the sense the cause lies well outside the webhook setup. I can use the standard Zoom webhook setup with no problems and can't make it generate this error using a payload like you show here. Even with a truly invalid email, like one including an unquoted space, the response is still an HTTP 200 with valid JSON:

{
    "error": {
        "code": 300,
        "message": "Invalid input parameter: email"
    }
}

Note that's not "Invalid Email Address" and isn't an unhandled exception (i.e. it's a not a hard error like the one you're seeing).

I'm happy to look at this with you because I like to know all the exceptional cases to blog about. DM me if you want, I'm around now...

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