Zoom Webinar <> Marketo - Registration Error | Community
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katiehaupt
New Participant
July 5, 2023
Question

Zoom Webinar <> Marketo - Registration Error

  • July 5, 2023
  • 2 replies
  • 5042 views

Hi Brains Trust,

I'm hoping someone can help me!

 

I am currently building and testing the Zoom Webinar <> Marketo integration. I've set up the LaunchPoint service, can see all the webinars in our account, so all good there. 

 

I have a test program in Marketo connected to a non-recurring webinar set in the future in Zoom. 

I'm getting stuck with 'Change program status > Registered' (which then sends registration information to Zoom).

I get this error message:

 

The channel of the program is Webinar. 

The Event Partner is set to Zoom, Event Status is 'Scheduled Event' and all the details (name, description, number) all come up. 

 

Any ideas on how to fix this error? 

 

Thanks,

Katie

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2 replies

michelle-WO
michelle-WO
New Participant
July 7, 2023

Hi Katie,

 

I was experiencing the same issue, and I went through quite a bit of testing and experimentation with the help of IT to try to narrow down the cause. 

 

Here's what we found:

  • It seems like the required permissions for the Zoom user you use to oauth from Marketo as documented by Zoom are not complete
  • We found that enabling the additional permissions of full edit Users and User advanced settings seems to have fixed the problem (this was after enabling full admin permissions and reducing permissions from there). 

 

 

 

 

 

 

 

 

You do also have to still ensure you have the base permissions outlined in the documentation and you must also ensure registration is required when configuring your webinar in Zoom (ie ensure the rest of Zoom's instructions are followed exactly).

 

Hope that helps!

Michelle Wilfong-Oliphant

K
katiehauptAuthor
New Participant
July 9, 2023

Hi Michelle, 

Thanks so much for replying! 

I have just checked and the Role my integration user has is 'Admin' and in the Role Settings I already had these check-boxes checked 🤔 🤔

All the base permissions outlined in the documentation are included as well. 

Marketo Support haven't been able to help so far either. 

SanfordWhiteman
SanfordWhiteman
New Participant
July 10, 2023

You have to get that API access and compare the setups of the webinar that works and the one that doesn’t. Download them both and then use a text diff tool (I use Meld) to compare. Guarantee you’ll find the offending setting.

    SanfordWhiteman
    SanfordWhiteman
    New Participant
    July 5, 2023

    There are a few different causes, but let’s start with: does the person have all the fields that you currently require in Zoom, and is their Email Address value valid? Zoom doesn’t like to register people whose addresses are known-invalid (= DNS MX entry cannot exist).

    K
    katiehauptAuthor
    New Participant
    July 5, 2023

    Hi Sandford, Yes the email address is valid  ✅

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