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EricMa
Level 4
June 22, 2017
Investigating

Enable Users to Customize "In-App" Notifications (Like Email Notifications)

  • June 22, 2017
  • 37 replies
  • 5474 views

Our users' in-app notifications are now so plentiful that they are essentially useless. It would be great if the users were able to turn selected in-app notifications "on" or "off" in their User Settings; ideally, the interface would be modeled on the one that is already in place for customizing Email Notifications.

(Frankly, I was surprised to find that we can only customize the Email Notifications, and not the corresponding in-app ones...)

    37 replies

    Show previous replies
    ManojPe1
    New Participant
    April 4, 2018

    manage the In – App notifications is really important.

    ChristineK13
    Level 2
    April 3, 2018

    Yes, please! I agree that the customization would be very helpful!

    DarrenHarper
    Level 2
    March 28, 2018

    Just found out I wanted this feature when WF "fixed a glitch" with in-app notifications when a team is sent a request. I don't want my whole team getting notified when a request comes in, but I also don't want the team to be taken off as the default assignee. There should be a way to turn it off, but there is not.

    JaimesonWe2
    Level 2
    March 27, 2018

    Yes! Any sort of customization would be great (but better at the admin or group admin level).

    KevinMi
    Level 2
    March 25, 2018

    Agreed! Several of our users are part of a Traffic Team which has access to a dashboard to manage incoming client requests. Every member of that team is now getting a notification every time a new request is submitted (which can be around 30/day), flooding their in-app notifications and interfering with actual important personal notifications. There needs to be a way to customize these settings so users are only notified of items that need their attention.

    HazielOl
    Level 2
    October 27, 2017

    This is compounded when you through ProofHQ into the mix. I get a notification for every time someone makes a comment on a proof I am on. This also can't be turned OFF. It truly renders notifications USELESS if we can't setup what should and shouldn't be sent as a Notification.

    MarieKe1
    Level 6
    June 28, 2017

    In my environment, I would not want a user to be able to turn off in-app notifications - as this would cause us more issues.

    As a compromise to assist Eric, I suggest that the Admin be provided the ability to allow users to customize in-app notifications. This would allow me to keep them locked & Eric to be able to unlock.

    My reasoning: We already provide users the ability to turn off emails and that often causes issues where a user relays that they did not get a notification. As an admin, I investigate & relay that they did not get notified because they turned off the email. I can at least now tell them that you have an in-app notification. I need to be able to tell my PM's & Portfolio Owners that a user was notified.

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