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SkyeHa
New Participant
January 31, 2020
Question

Popup ads?

  • January 31, 2020
  • 57 replies
  • 7096 views
is anyone else getting these popup messages when they get in their workfront instance? Are they just going out to admin level license holders or to all users? -skye
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57 replies

Christina_Jarosz
Christina_Jarosz
New Participant
October 15, 2021
Thank you Jeremy for taking the time out to listen to the concerns over the pop-up ads. It was great hearing more about the background for some of these, and I appreciate that you are taking suggestions for alternatives back to the powers-that-be.
jerflo
jerflo
Employee
October 14, 2021

Hi all, based on your collective input it is clear that there are a couple of things that we within Product need to dive deeper into with you. As a result, I'll be reaching out to a few of you to discuss further and to arrive at the best decision. Thanks for providing your input on this matter.

kynabaker16
kynabaker16
Employee
October 12, 2021

Hello everyone,

Thanks to all of you for sharing your feedback here. I’ve gathered some information about surveys inside of Workfront and wanted to share some insight with you as well as the best way to submit your feedback for your account.

Why does Workfront do surveys?

  • Gathering feedback from all users of an application is an important tool to guide the direction of the product.
  • The survey referenced in this thread is currently set to be seen only twice a year by the same user and will go away after one click. To make the survey go away you can close the survey or answer just the first question. It will only pop up again in that same time period if it’s not dismissed or closed by clicking on one of the two areas in the screenshot below.

  • The survey is random and evenly distributed throughout a 6-month period, and the same user should not get surveyed twice within that period. If this is not the case, please let us know.

Sharing In-App Survey Feedback

  • You can request that your account or specific license levels, do not get served the Workfront surveys through the following process:
    • Submit a support ticket. In the ticket, include what you’d like changed with regards to surveys in your instance of Workfront. For example, what license level should be excluded.
    • The support team will then kick off an internal process to work on updating things for your account.

As always, customer feedback is central to the decisions made by all of Adobe. Thank you for sharing your concerns and your feedback. Please take advantage of the feedback route I’ve shared above at your convenience.

Sincerely,

Kyna

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KatherineLa
New Participant
October 12, 2021

For those having the same knee-jerk response I just had, please let's collectively resist the urge to shoot the messenger on this one. Thank you @Kyna Baker - inactive‚ for giving us each a solution for our orgs, I've filed a support ticket just now - case # 00281227.

When you have a chance to share feedback you received on this post with your team, please share that the appropriate number of times to interrupt our workflow with unsolicited advertising in any six month period is 0. I have also definitely seen that survey 5-6 times myself since these discussions started, despite clicking to both dismiss and once answering the survey completely. That suggests whatever tracking mechanism is being used can be reset by user actions, so the time-gating won't work as expected.

Katherine

kynabaker16
kynabaker16
Employee
October 12, 2021

Thank you, Katherine! I will pass that along for sure. That is definitely not the intended behavior, so I am sure the team will be glad to hear.

RandyRoberts
RandyRoberts
New Participant
October 12, 2021

I am encouraging everyone to give it a zero score. Maybe if they see only negative scores, they'll stop this nonsense.

K
KAM30
New Participant
October 12, 2021

As someone who is trying to drive adoption and change management, these marketing ads reinforces the end-users negativity about having to do something new and different. It causes me additional communication to explain what it is all about - which is hard to be positive when you are negative about the ads as well and have no control over it. Shame on your marketing department.

RandyRoberts
RandyRoberts
New Participant
October 11, 2021

This seems to have worked.

Here's a screenshot from a few minutes ago. Really? 😡

kynabaker16
kynabaker16
Employee
October 11, 2021

Hi Christina and everyone,

I'm trying to figure out the right process for you guys to give this specific type of feedback to be able to make sure you get an answer and that we can solve for this and make sure that the surveys are going to the right people at the right time. Thank you so much for always coming to the community and sharing your thoughts. I'll update as soon as I can.

Kyna

RandyRoberts
RandyRoberts
New Participant
October 11, 2021

Looks like everyone who works at Workfront is too embarrassed to post an answer, as they should be.

Christina_Jarosz
Christina_Jarosz
New Participant
October 11, 2021

@Randy Roberts‚ I don't think that's a very fair assessment. The community forum isn't the primary place to deal with customer feedback. I've been very impressed the way some WF team members have directly addressed problems in posts once they've gathered information to do so.

Honestly? I think this is a programming thing that just keeps popping up or resetting. I don't think they're doing it maliciously, but I want them to identify the issue and eliminate it. Or, solicit feedback via email to the admins instead of in this manner.

K
KevinQu1
New Participant
October 11, 2021

After having a ticket open about this for a long time, it was closed at the end of August with no resolution I am aware of:

"This was closed out as the internal request to disable surveys has been submitted to the team over the surveys."

Christina_Jarosz
Christina_Jarosz
New Participant
June 22, 2021
Kevin – that will definitely get their attention. Interesting enough, this is the response I received from their Director of Corporate Sales when I complained in June 2019. It looks like you have to OPT OUT intentionally to get them to stop. Good Morning Christina, I was able to speak with one of our Tier 1 managers in support around this issue. This actually has to do with the NPS survey and score. His suggestion was to put a ticket in to support and they should be able to disable it for you. Christina
Christina_Jarosz
Christina_Jarosz
New Participant
October 11, 2021

@Kyna Baker - inactive‚ @Jeremy Flores‚ this is still happening. What can we do to have this disabled by license type?

I really don't want our partners to be prompted for surveys when they are already fighting using the system.

K
KatherineLa
New Participant
October 11, 2021

For us, I've put all future plans for customer use of Workfront on permanent hiatus until this is resolved. Spamming my internal users with pop-up ads is bad enough, but I absolutely will not risk a customer being upset by it. At this point I won't even demo it as something coming in the future. This is not freeware from a sketchy BBS, it is enterprise software and this behavior is downright embarrassing.

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