Popup ads?

Hi all, based on your collective input it is clear that there are a couple of things that we within Product need to dive deeper into with you. As a result, I'll be reaching out to a few of you to discuss further and to arrive at the best decision. Thanks for providing your input on this matter.

Hello everyone,

Thanks to all of you for sharing your feedback here. I’ve gathered some information about surveys inside of Workfront and wanted to share some insight with you as well as the best way to submit your feedback for your account.

Why does Workfront do surveys?

• Gathering feedback from all users of an application is an important tool to guide the direction of the product.
• The survey referenced in this thread is currently set to be seen only twice a year by the same user and will go away after one click. To make the survey go away you can close the survey or answer just the first question. It will only pop up again in that same time period if it’s not dismissed or closed by clicking on one of the two areas in the screenshot below.

• The survey is random and evenly distributed throughout a 6-month period, and the same user should not get surveyed twice within that period. If this is not the case, please let us know.

Sharing In-App Survey Feedback

• You can request that your account or specific license levels, do not get served the Workfront surveys through the following process:
  • Submit a support ticket. In the ticket, include what you’d like changed with regards to surveys in your instance of Workfront. For example, what license level should be excluded.
  • The support team will then kick off an internal process to work on updating things for your account.

As always, customer feedback is central to the decisions made by all of Adobe. Thank you for sharing your concerns and your feedback. Please take advantage of the feedback route I’ve shared above at your convenience.

Sincerely,

Kyna

I am encouraging everyone to give it a zero score. Maybe if they see only negative scores, they'll stop this nonsense.

As someone who is trying to drive adoption and change management, these marketing ads reinforces the end-users negativity about having to do something new and different. It causes me additional communication to explain what it is all about - which is hard to be positive when you are negative about the ads as well and have no control over it. Shame on your marketing department.

This seems to have worked.

Here's a screenshot from a few minutes ago. Really? 😡

Hi Christina and everyone,

I'm trying to figure out the right process for you guys to give this specific type of feedback to be able to make sure you get an answer and that we can solve for this and make sure that the surveys are going to the right people at the right time. Thank you so much for always coming to the community and sharing your thoughts. I'll update as soon as I can.

Kyna

Looks like everyone who works at Workfront is too embarrassed to post an answer, as they should be.

After having a ticket open about this for a long time, it was closed at the end of August with no resolution I am aware of:

"This was closed out as the internal request to disable surveys has been submitted to the team over the surveys."