Proof Emails Lack Workfront Information | Community
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Level 2
Mar 15, 2017 5:41 PM UTC
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Proof Emails Lack Workfront Information

When a user receives an email of a new proof, there is no information about the document's location within Workfront. Clicking the link to the proof takes them to the ProofHQ site, and from within the proof there is no way to navigate to, or even information about, its Workfront location. For a user proofing multiple versions and/or multiple documents on multiple projects, this leads to a confusing mess.

Looking forward to more complete integration of the two tools, instead of just a Workfront wrapper (loosely) around ProofHQ.

11 replies

Level 3
Jan 21, 2019 8:59 PM UTC

I would also like to say thank you for implementing this much needed feature.

Please strongly consider Aileen's recommendation (above) for language change. I agree with this very much: "One change I would ask for is that in the contextual link to the document included in emails please have it read "View project details". "View details" is not clear enough..."

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AileenTa
Level 5
Jan 18, 2019 2:59 PM UTC

Hi Mindy-

Please pass on my deep thanks to your developers for finally addressing this issue. One change I would ask for is that in the contextual link to the document included in emails please have it read "View project details". "View details" is not clear enough so I'll have to send out emails to all of my hundreds of reviewers about this and I know they will still miss it.

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Level 2
Jan 17, 2019 9:46 PM UTC

Hello! I'm happy to report that in 19.1 there will be a contextual link to the document included in emails and in the Proof Viewer for proofs created in Workfront. By selecting this link, user will be directed to the Document Details for the proof and can see the parent object name and navigate using the breadcrumb as desired.

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Level 2
Dec 20, 2018 12:38 PM UTC

It would be extremely helpful to allow license users the ability to navigate to the project in Workfront from the Workfront Proof that was created in that project.
It would also be helpful to allow a license user the ability to compare the proof shared with them to another proof in the same document folder in the project. Currently the only way to compare two proofs in the same project document folder is to navigate to the Workfront project and select the two in the document folder. Would be more efficient to allow this compare feature from within the Workfront Proof without having to find the project within Workfront.

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New Participant
Dec 18, 2018 7:19 PM UTC

We have had our entire creative team request this. They create/review/approve many proofs a day and spend a significant amount time tracking down which project a proof came from. Having a link to the project in the proof email would save a significant amount of time and frustration. It will also help greatly with user adoption. We went live in October. Thanks!

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New Participant
Dec 12, 2018 6:57 PM UTC

I'm very happy to see this is something people are raising as a concern! I reached out to support and the response I received was "It is functioning as designed". It's such an obvious design miss that I couldn't believe that was the answer!

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AileenTa
Level 5
Nov 19, 2018 5:10 PM UTC

I can't believe it's taken workfront so long to respond to this issue. It's not an idea its a basic usability flaw in Workfront.

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Level 3
Mar 30, 2018 7:36 PM UTC

We'd also like the ability to add task / project information. We'd ideally like to turn the feature on and off when generating the proof.

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New Participant
Oct 24, 2017 8:43 PM UTC

I agree with all of these suggestions. It will be a tremendous improvement when the Proof can link directly to the project.

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Level 4
Aug 16, 2017 1:08 PM UTC

We would love to see reference to the task in the proof email.

There would probably need to be conditions apply, as it's a great feature to isolate external reviewers from the Workfront task/project.

But it would be great for Workfront users to have a link to the task/project.

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