Task Status Change when using "Work on it" Feature

Was there feedback somewhere that I'm just missing on why this was marked as "Not Planned"? I'm seeing some that had a large number of votes and were marked "Not Planned" but I don't always see why. This seems like something that should naturally happen. Considering when you sort by votes in the My Work section (granted I know it's technically moving toward "My Home"), out of the top 7, 5 were marked "Not Planned" and the other two are only "Under Consideration" and all are over the 45 vote threshold, it makes this whole idea exchange thing seem very discouraging.

yes, best to add this.

agreed

This would be very handy for us as well. It would be nice to have a setting in the setup area of WorkFront which would allow me to choose which status would be set if a user works on an incident. We would like to have the ability for the status to change to Assigned when a person choose to Work on it, as we are looking to track metrics based on assigned to closure times. If the status stays on New and nobody changes it, the metric does not get tracked properly.

Yep!! Very Big for us too...

This would be a BIG help because of the issue of people not changing a task to "In Progress" even when they have begun work on it.

@Charles makes good points above.

Agreed! It would be wonderful to have a setting to allow the moment "Work On It' button is clicked, the status changed to 'In progress'.

Agreed!

I cant tell you how much this annoys my users...please please help here

Agree with everything everyone's been saying in here,

Maybe this would be set at a Project Settings area or maybe even the Team settings area.

Team settings already have an option for what clicking done sets the status to, so adding an option for what the status should be when someone clicks Work On it would probably be the easiest way to accomplish a portion of this. I also agree that setting something to In Progress should automatically put the issue/task in someones Working On It list.