UPDATES NOT loading

My pleasure Brandon, Correct: Zoom, GoToMeeting, WebEx, RDP...lots of options to use (most of which have free trials and web based) to choose from, and a handy skill to have, these days. Regards, Doug Doug Den Hoed - AtAppStore

Thank you very much, @Doug Den Hoed - AtAppStore ! I appreciate the extra info and possible solutions. I'm not sure that I have the capability to control my user's computer to be honest. I'm assuming that I'd have to have an app installed on both my machine and my user's machine, correct? @Sheri Whitten , so good to hear from you! :) I'm in the same boat, I can't guarantee that my user is following the steps exactly. However, I can tell you that they tried an Incognito window and didn't have positive results -- which I know had been the quick/dirty solution for other folks. In other news...my updates had been fine for several weeks, maybe even a month...until moments ago. I don't normally keep 'System Updates' showing, but I needed to check on something so I toggled that on, and it triggered my updates to disappear. Anyone notice something similar in the NWE? Brandon Hamm Bravo Group

Hi Brandon, I've had multiple users lose their updates, where the cookie/cache clearing fixed them, but I have one user where the cache/cookie clearing did not work. Since we are working remotely, I can't guarantee that she did it properly, but she's done it before so I'm pretty confident she followed the correct steps. When I had her try an Incognito window, it did work, but I will continue to monitor this closely. It's pretty important the updates load now that we are remotely working for the foreseeable future. I do feel like a broken record, though... "Have you tried clearing your cache and cookies? No? Please try it now. You're welcome" Take care! Sheri Sheri Whitten

Hi Brandon, As frustrated as your two users are, they're also in a unique bug-trapped-under-a-glass situation. If you think they're up for it (and provided you screen share with them in support), I'd suggest: have them give you control of their computer remotely using chrome, log in as yourself on their browser and see if Updates show up "as you" (if not, it's their machine/browser) using chrome, lagged in as yourself on their browser, do a Setup > Login As their user and see if Updates show "as them" (if not, it's their machine/browser/user) repeat the above two steps using firefox with their permission, deinstall firefox (if they don't typically use it), then retry the previous two steps (if it doesn't work, it's their machine) if the latter does work, ask them to consider using firefox for now, or -- thinking very carefully before suggesting this -- ask them to consider reinstalling chome if none of the above helps, by relaying the results here (and on your helpdesk ticket), you'll at least be offering some new clues to the Dev team Regards, Doug Doug Den Hoed - AtAppStore

I've only had 4 users (myself included) have this issue. I'm the only one on the NWE, the rest are on classic. I had them follow the steps outlined by the community and it worked permanently (so far) for two of us. The other two have had no success. One of those folks, who is one of my power users, cleared cache/history for all time and restarted her machine -- to no avail. She also checked Safari and Firefox (she defaults to Chrome) -- she even tried Incognito Mode, which also didn't work. This is especially frustrating because I can't repeat the issue. I've logged in as her and Updates show up for me just fine. I logged a ticket ( 00196746) and I was asked to have my user get on a call with support so she can walk through the steps. That's a tough ask when everyone is remote now and working with clients who are in crisis-mode. Kind of at a loss... Brandon Hamm Bravo Group

We've had our users do just this and it does work. It didn't work for one of our users. The reason was that he had multiple computers running Chrome. He zapped his cache/cookies on one computer, but it didn't carry over to the other. It worked eventually. I got a response from Workfront Support re: why this is happening. The reasoning makes sense: It's possible that the reason you're seeing this on Thursdays is due to the timing of our patches. Over the past few weeks, we've fixed a couple of defects with the update stream and the fixes go out in our patches on Wednesday nights. We also uncovered new defects during this process and those had to be patched as well. Occasionally, after a fixed is rolled out, if a cookie in your browser doesn't play nice with the new patch, clearing cookies may be necessary. John J. O'Sullivan Bristol-Myers Squibb

We had the same issue with several users and we did these steps and it worked perfectly. In Chrome On your computer, open Chrome. At the top right, click More "https://api.ams.gcc.teams.microsoft.com/v1/objects/0-gccaz-d2-4088acde6e14997b4128333ad4e8ec45/views/imgo" media-preview-enabler="" ng-click="$event.stopPropagation();" aria-label="Image" target="_blank" rel="noreferrer noopener" tabindex="-1"> . Click More tools "https://api.ams.gcc.teams.microsoft.com/v1/objects/0-gccaz-d1-d8ee2dec811b08fb71651fccbf9539d8/views/imgo" media-preview-enabler="" ng-click="$event.stopPropagation();" aria-label="Image" target="_blank" rel="noreferrer noopener" tabindex="-1"> Clear browsing data . At the top, choose a time range. To delete everything, select All time . Next to "Cookies and other site data" and "Cached images and files," check the boxes. Click Clear data . try Workfront again Dawn Cejudo Sr. Application Specialist/Workfront Admin Inland Empire Health Plan Rancho Cucamonga, CA 909.890.5108

We had the same problem with users both in and out of our organization's network. It seems to have resolved for now, but not sure why it happens. Lila Whitney Discover Financial Services

I've had another rash of users whose Updates aren't loading on any of their Updates tab. One of my users tried doing the "zap and restart tango" with Chrome and his Updates still weren't loading. (I've already submitted a ticket for him; Case #00196762.) This always seems to happen on Thursday s. And lately, it's been a weekly problem. Is there a reason for this? John J. O'Sullivan Bristol-Myers Squibb

Hello All, Our Development Team is looking into the few edge cases where clearing cache and cookies is not resolving the blank updates tab. We have created an article for this here that you can follow for updates on this. Thanks, Adam Millet