WF issues??

Hi @Kyna Baker I believe this kind of issue should not appear for several hundred of users. May be some specific development needed to do else many tickets raised because of this issue. We faced many, and one more issue registered even today. These tiny things should not disturb the users. In our department, many users do not interested to clear cache or dont bother about. But I believe the system must be developed in such a way that it should par away these tiny problems in day today work. Just an idea. With regards, Kundan. Kundan Kumar KGON - (Kverneland Group Operations Norway AS)

Hello All, I can verify that we did release a hot fix on Friday that has resolved this issue. Adam Millet

Hi Adam, Thank you for creating the article. I just wanted to follow up as my instance was also having this problem last week, and it appears to be gone so far today. I want to let stakeholders know that the issue is resolved, but was hoping someone from WF could verify. Thanks again, Michael Michael Glasson

Hello All, Our Development Team is looking into the few edge cases where clearing cache and cookies is not resolving the blank updates tab. Thank you to those who have opened support cases for these instances. We have created an article for this here that you can follow for updates on this. Thanks, Adam Millet

Having the same issue en masse starting yesterday; for us quitting the browser and relaunching has been the easiest fix; on the Mac anyway. Not limited to Chrome, had a few reports of Safari having the same issue. Ticket submitted. I haven't looked under the hood, but I wonder if there is an odd HTML, IFRAME, etc. interaction caused by some reason update or bugfix? As others have mentioned, it appears the interface flashes up for a fraction of a second then gets hidden. Kevin Quosig

Thank you for that tip/trick @Sarah Nau . I'll share that with my user. I did have him clear for all time, but I'm not sure if he closed out his tabs. I also instructed him to update Chrome (as I know that a lot of people let that go too long). We shall see! And @Adam Millet , I'll be sure to submit something if the functionality doesn't come back. Thanks! Brandon Hamm Bravo Group

Hello All, Clearing cache and cookies (for all time) is resolving the majority of reported cases. We are still getting a few reports of edge cases where clearing browser cache and cookies (for all time) iis not resolving the blank updates screen. IF this is the case for your users please open a Support case and provide the below information to help us troubleshoot this issue. -Link to an object where the Updates are blank -Name of the users experiencing the issue Thanks, Adam Millet

Hey Brandon - we are still having issues with this. I sent out an announcement via Workfront yesterday with a link to instructions for how to clear your cache/cookies - the one thing I forgot to include was that you have to have all Workfront tabs closed and change the time range to 'All Time' (I believe it defaults to last 24 hours). Maybe this will help your license user? Sarah Nau

I can also say that we HAD the issue yesterday. It first manifested for me in the New Experience. Then I had a Work License user had an issue in Classic, and then finally I had a non-paid license user complain about not being able to access updates. I cleared my cache/history fully and it worked. The same for my Work License user. My non-paid license user got no resolution. I suspect, though, that it's an issue on his end. However, I have no way of verifying at this point (he's in one of our other offices across the state). The issue has not recurred for me...thankfully. Brandon Hamm Bravo Group

Hello all, Thank you for letting us know and continuing to report this so we can work toward a resolution. We have a Workfront Support Engineer, @Adam Millet who will be helping us here in the Community by jumping in occasionally to help give perspective on where a support case would work or not, and even help troubleshoot on occasion. Adam - can you give us the latest here? Thank you all again! Kyna