Who have migrated to Adobe Admin Console?

Ok, so apparently there's two migrations that are supposed to happen - Experience League and the Adobe Admin Console. From what I understand, Experience League is off the table until further notice. The Adobe Admin Console's timeline is 18 months.

Login As from our systems administrator view will work as is on the Workfront UI.

SSO will have to move connection from Workfront to the Adobe side.

Now, if you want to keep Workfront Administration away from the team that handles your other Adobe products, you will have to have your own Adobe Enterprise ID (or ask them to create it for you) which I believe most of us here in the discussion will be doing anyway.

Currently, this is optional (I guess up to that 18 month period). For those who will go ahead and do this soon, please update us of your experience! 😁

I've let them know they really should have more documentation about these as there's quite a confusion on what's being asked for and they said they're in the process of updating them.

Interestingly enough, I received a reply from Support today. I was told they are only migrating Workfront One and the support platform to Adobe Experience League at this point, and that it will not impact our existing SSO configuration for Workfront. At some "much later date" they will meet with us to discuss making sure our SSO configuration is maintained when migrating Workfront to Adobe IMS. So it sounds like any impact on core Workfront is still down the road somewhat.

Customer support said the login as will remain on Workfront. What that means, I don't know. I am just crossing my fingers that the functionality will remain the way I expect it to and how I use it to troubleshoot user issues. As to SSO, they never really got back fully to me with that - he said, another SSO configuration will likely need to be in place but he needs to verify internally and well, left it at that. That was April 1 and no other communication from the support person after.

Now, we do have a meeting with the people guiding this tomorrow so I hope we'll get answers and whether this is optional. I am concerned about moving and letting Adobe have our users information although they are not creative cloud users.

Thanks for posting about this - we've been struggling to get more information about what this will entail from Support (which has not responded to my email) and our account rep (who didn't have too much info to share beyond what was in the initial support email/announcement). We have close to 1,000 users accessing Workfront via SSO, and only a couple dozen use Adobe Creative Cloud. They're spread amongst multiple Adobe IMS Orgs depending on department, and none use SSO with Adobe. Reading the linked support documents, two big concerns jump out for us in addition to the basic mechanism of what the SSO sign-in experience will be:

What is the onboarding experience like for new users? Can new users be auto-provisioned via SSO like they currently can in Workfront?

The support documents mention "log in as" is not supported with Adobe - that is a function we use a lot for both support and for ensuring our layouts/permissions/etc. work as expected

for our users when deploying updates. Losing that function would be a big issue and force us to seriously adjust some of our admin/support workflows.

Hoping a lot more information is forthcoming from Adobe/Workfront on this issue. Not really looking forward right now to implementing this change, as it feels like there will be a lot of unintended consequences which will degrade the Workfront experience.

I too received the Immediate Action Required Email with a case #. I had absolutely no clue what they were talking about. After several emails back and forth with Customer Support, the last response was:

Thank you for confirming. Since your company does not have an Adobe Org ID, you will not need to take any further action at this time, and we will plan to create an Adobe Org ID for you and your company. As we move closer to future stages of the Adobe Experience League Migration, I will reach out to you again via this ticket with any additional action items.

We need more context and a better explanation. Perhaps Immediate Action Required referred to just sending a response back to support one way or another 😉.

Ditto. This request came from out of no where. No background and not a lot of info. The emails have an urgent tone and do not give any indication that it is optional. I've passed what info I've received to our IT group and even they are scratching their heads and want more info. I've updated the case that Support opened to reach out to us, but so far I haven't had a response. Very disappointed with the lack of communication and timing of this.

Throwing in my two cents as well - I fully agree that it was not represented as optional. How can I defer making the change at this time, @Merritt Reed‚ ?

Greetings all. There is currently a communication out to all customers for Adobe Experience League and this is a separate migration from fully integrating the Workfront solution to Adobe Admin Console.

Currently, a small and select amount of customers are being offered to migrate Workfront to the Adobe Admin console. Future updates as to the status of migrations by other customers will be communicated in the second half of 2022 via announcement center, quarterly roadmap webinars, etc as to make sure customers are well informed of the path forward of combining the Workfront solution and the great features of Adobe Admin Console.

I am also very concerned about this. I have struggled to get any information out of our account rep or from the support ticket that was sent over - this thread has actually been more informative. Our company also does not really utilize other Adobe products so this seems to be more of a headache than anything.

I would be interested in this as well. For larger organizations, like the one I work for, something like this may seem simple but it could be a larger issue to do compliance issues and just the time it takes to switch something in a larger organization. There isn't a lot of communication or information around this either. How soon does everyone need to be on Adobe Admin Console?