Workfront is down for everyone today | Community
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13 replies

rbush_merkleinc
rbush_merkleincAuthor
New Participant
September 25, 2025

Looks like it is down again this morning. Been down for over 2 hours. Status page says fixed by my entire org is down

Madalyn_Destafney
Madalyn_Destafney
New Participant
September 25, 2025

Sadly this is true. I'm not seeing that it's fixed in status.adobe.com right now, it still shows major/not resolved. Hopefully will be back up soon, I know they're working on it. Also the case for Analytics, AEM, Target.

If this helped you, please mark correct to help others : )
rbush_merkleinc
rbush_merkleincAuthor
New Participant
September 3, 2025

Looks like it went down again just now...

Madalyn_Destafney
Madalyn_Destafney
New Participant
August 11, 2025

Yes, this was a known outage today but it is resolved now, they're continuing to monitor closely as more users get on now.

If this helped you, please mark correct to help others : )
    JustinRenteria2
    JustinRenteria2
    New Participant
    August 11, 2025

    Looks like it's back up and running

      ConnorO2
      ConnorO2
      New Participant
      August 11, 2025

      Yes! We are starting to see things load on our end as well. 

      JohnJOSullivan
      JohnJOSullivan
      New Participant
      August 11, 2025

      Yeah, people are able to get back in and Fusion is behaving as expected. Thank goodness...

       

      -j

      K
      KatherineLa
      New Participant
      August 11, 2025

      Currently on the phone with Support, who don't seem to have any idea there's an outage at all. That's not reassuring.

       

      Been an Admin since 2019, never seen an outage last this long either. 

        JohnJOSullivan
        JohnJOSullivan
        New Participant
        August 11, 2025

        Wha?!? That's nuts. I put two tickets in--one for Fusion at first, then for Workfront. Service validated there is an outage and that they're working on it. I can't believe they wouldn't know this.

          K
          KatherineLa
          New Participant
          August 11, 2025

          The rep put my ticket in with this coding, which I've already requested be updated.

           

           

           

            -JC
            -JC
            New Participant
            August 11, 2025

            When Smartsheet had a total outage like this in July 2019 for nearly 4hrs, every customer received an email directly from the CEO apologizing for the downtime, detailing what happened and why, and encouraging customers to contact him directly with any feedback. I hope Adobe will do the same, at minimum. 

             

            https://www.linkedin.com/pulse/7-lessons-owning-from-smartsheets-outage-benjamin-glunz/

              Srinija_N
              Srinija_N
              New Participant
              August 11, 2025

              Longest outage!

               

              The last update provided by Adobe was one hour+ ago.

                JohnJOSullivan
                JohnJOSullivan
                New Participant
                August 11, 2025

                Yeah, this must be a pretty nasty one. Everything in the Workfront platform is down. 

                Of course, it's the busiest season of the year and of course our users are reminding us admins that it is the busiest season of the year. I don't know what we're expected to do with that data. We can't do nothin'.

                That said, I do have friends who are Orthodox priests, so I may call them to see if they can send me over an exorcism. I'm not sure how that works.

                -j

                  JustinRenteria2
                  JustinRenteria2
                  New Participant
                  August 11, 2025

                  Ive been a Workfront admin for almost 8 yrs and this seems to be the longest application outage from what I can remember. Odd that they performed maint an hr prior to the outage... I wonder if that was the cause. 

                    JohnJOSullivan
                    JohnJOSullivan
                    New Participant
                    August 11, 2025

                    Same. Been an admin for seven years and never seen a total outage like this. 

                      ConnorO2
                      ConnorO2
                      New Participant
                      August 11, 2025

                      Did you all receive any updates from support yet? They are in our instance working to repair whatever isn't working but not updates just yet.

                       

                      This is the longest outage I've experienced. 

                        C
                        cverges
                        New Participant
                        August 11, 2025

                        Yeah, they told me to grant them access to the Workfront instance so they can check it out.  :insert-cry-laugh-emoji-here:

                        Just that they acknowledged the support ticket.  We use the Support tickets as ways to track the downtime so we have evidence when we go back for service credits.

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