Question
Fusion Data Store Incorrectly Assigning
Does anyone else have issues with their data store finding a "match" record in their data store that is incorrect? This seems to happen anytime we try to add a new row to our data store.
Example: User enters Business Division: BPG, Queue topic: Brightcove
Data store information:
BPG, Brightcove - assign to BPG Team
AIG, Brightcove - assign to a user
The data store assigns the request to the AIG user instead of the BPG team.
