Fusion Workfront Webhook filter User isActive not working | Community
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tibormolnar
tibormolnar
New Participant
September 12, 2025
Question

Fusion Workfront Webhook filter User isActive not working

  • September 12, 2025
  • 3 replies
  • 381 views

Hi All,

I've got a Workfront webhook as the first module of a Fusion scenario. The scenario is meant to run when the Home Team of an active Workfront user is updated - but it's not working.

Here's how it's configured:

Record type: User State: New state Filters: HomeTeamID Changed AND IsActive EQUAL true AND connection updates included Record Origin: Updated Record Only

When I update an active user's Home Team, the webhook is not called so the scenario does not run.

I did some testing and figured that the issue is caused by the filter IsActive EQUAL true.

If I create a webhook withouth that filter, it just works fine. (Obviously it is also called when an inactive user's Home Team is updated - which is not what I want.)

Record type: User State: New state Filters: HomeTeamID Changed AND connection updates included Record Origin: Updated Record Only

 Can someone please tell me what is wrong with this filter?

Thank you,

Tibor

3 replies

tibormolnar
tibormolnarAuthor
New Participant
September 23, 2025

This has been raised with Adobe. I will post here when I receive their feedback.

SuryaLakhani
SuryaLakhani
New Participant
September 15, 2025

Can you try using "true" from keywords in General functions? What I had noticed in the past is that when you type 'true' or 'false', it sends it as a text, whereas a keyword is sent as a boolean. While they both work the same in the regular search module, a webhook might be more sensitive.

tibormolnar
tibormolnarAuthor
New Participant
September 16, 2025

Hi @suryalakhani,

thank you for the idea. It sounds reasonable but unfortunately, it doesn't work either. I tested it.

The webhook is not triggered when I update an active user.

 

 

 

Alex_Di
Alex_Di
New Participant
September 12, 2025

Hi @tibormolnar 

 

I'm no expert at Fusion, but I have run into this before and user "Equal to (case insensitive)" and had it work. 

 

tibormolnar
tibormolnarAuthor
New Participant
September 12, 2025

Hi @alex_di ,

thank you for the response. However, it seems that the "Equal to (case insensitive)" operator option isn't available for isActive in a webhook config:

So, I tried both IsActive EQUAL TRUE and IsActive EQUAL True, but neither of these work.

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