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KeeleyCa
New Participant
July 31, 2023
Solved

Scenario queue not clearing

  • July 31, 2023
  • 1 reply
  • 800 views

I have a scenario that deactivated and now it has 110 records in the queue. It seems to be only processing new records that come in. How do I get it to run the records in the queue?

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Best answer by KeeleyCa

Yes, thank you for the followup! It did resolve but I'm forgetting how I got it to resolve now. I should have come back here right afterwards. There was an edit I made to the scenario and all of the incomplete records cleared out right after that. 

1 reply

CrisDonaldson
CrisDonaldson
New Participant
August 15, 2023

Did this eventually resolve? I have seen this happen where there are not actually records in the queue but the message stays. If it's still not working you can press the run button manually and it will prompt to process the records in the queue.

K
KeeleyCaAuthorAccepted solution
New Participant
August 16, 2023

Yes, thank you for the followup! It did resolve but I'm forgetting how I got it to resolve now. I should have come back here right afterwards. There was an edit I made to the scenario and all of the incomplete records cleared out right after that. 

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