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SamyukthaPa2
New Participant
April 9, 2025
Question

Watch event for Access Level change from System

  • April 9, 2025
  • 2 replies
  • 436 views

Hi All,

 

Is there any way to trigger a watch event when user Access Level change automatically. I know we can use Joural Entry but I can't filter by UserName=System.

 

Any Idea! Thanks in Advance

    2 replies

    kautuk_sahni
    kautuk_sahni
    Employee
    July 29, 2025

    @samyukthapa2 Just checking in — were you able to resolve your issue? We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could really benefit the community. Thanks again for being part of the conversation!

    Kautuk Sahni
    RowvillBh1
    RowvillBh1
    New Participant
    April 10, 2025

    Hi Samyuktha,

     

    You can use User ID instead or even better create a watch event for the record type : User. Select the event as New Event. Then in the filters add Access level ID, operator should be changed. Record Origin : Updated Records Only. This will trigger the event for any users where the accesslevelID is changed. 

      S
      SamyukthaPa2Author
      New Participant
      April 10, 2025

      Hi @rowvillbh1 , 

       

      Thanks for the response!

       

      if i trigger when access level change but even if any other admins change also it will trigger but i'm looking for only system generated and also i don't find ID for "system" user

      _Manish_Singh
      _Manish_Singh
      New Participant
      April 10, 2025

      I'm not sure, but a 'system' account might not have a userID. So, try setting the userID = null filter and see if that works.

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