Cannot open forms with hidden sections from my Ipad | Community
Skip to main content
SPBridges
New Participant
Sep 10, 2020 4:49 PM UTC
Solved

Cannot open forms with hidden sections from my Ipad

I am trying to create a form to send to employees.  There are a number of sections that I want hidden until needed.  I have got this to work on my main computer and it tests well on Acrobat Reader.  It will not, however work when I email it or send it to One Drive to down load onto an Ipad.  I get a message that states it needs Reader version 8 or more to open, but I am using Version 12.  

Any suggestions?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Kosta_Prokopiu1
Kosta_Prokopiu1Accepted solution
Employee
Sep 11, 2020 1:03 PM UTC

To explain this:

Adobe Designer creates XFA based PDFs. If you save them as interactive dynamic PDFs then your viewer needs a plugin to render the XFA content. Only Adobe Reader or Acrobat on Desktop provide this functionality. If you save the form as static PDF (as was suggested) you loose the dynamic behavior but the PDF can be viewed on mobile devices (or also browsers such as Chrome). The message you see is a bit misleading, it comes from the times when XFA was added to Adobe Reader (version 😎 and older Readers would not be able to interpret the XFA based PDFs.

View reply

5 replies

Kosta_Prokopiu1
Kosta_Prokopiu1Accepted solution
Employee
Sep 11, 2020 1:03 PM UTC

To explain this:

Adobe Designer creates XFA based PDFs. If you save them as interactive dynamic PDFs then your viewer needs a plugin to render the XFA content. Only Adobe Reader or Acrobat on Desktop provide this functionality. If you save the form as static PDF (as was suggested) you loose the dynamic behavior but the PDF can be viewed on mobile devices (or also browsers such as Chrome). The message you see is a bit misleading, it comes from the times when XFA was added to Adobe Reader (version 😎 and older Readers would not be able to interpret the XFA based PDFs.

Translate
    Mayank_Gandhi
    Mayank_Gandhi
    Employee
    Sep 11, 2020 12:43 PM UTC

    @spbridges  Make sure you have reader extended the form

    Translate
      workflowuser
      Employee
      Sep 10, 2020 5:54 PM UTC

      or you can try the following

      save the xdp as static pdf and try to open it on iPad using Reader

      Translate
        workflowuser
        Employee
        Sep 10, 2020 5:35 PM UTC

        you can consider using AEM Forms server to render the XDP in HTML5 format or consider creating Adaptive Forms and present the Adaptive Forms to your users for filling the form. Once the form is submitted you can merge the data with your xdp template to generate the PDF for archival purposes. You will need to have AEM server with Forms Add On installed for this to work

        Translate
          workflowuser
          Employee
          Sep 10, 2020 5:31 PM UTC

          was this form created using Designer? if yes it will not work on IPAD's or any other tablets

          Translate
            Terms & ConditionsAccessibility statement

            Loading footer...