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February 2, 2017
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Cookies error

  • February 2, 2017
  • 16 replies
  • 11374 views

Hi,

I keep having this problem when signing in

"You have reached this page because cookies might not be enabled on your browser. Please enable the cookies and then re access the LiveCycle application."
 
I'm pretty sure the cookies were enabled on the browser (Chrome). I tested with firefox and IE too and they were having the same problem.
I Tried to clear cookies too but it does not help 
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Best answer by tw99384403

I experienced same issue.  I was using latest version of Firefox when it occurred (51), which is currently supported according to link pasted below.  I uninstalled and installed an older version (45.2).  

https://helpx.adobe.com/aem-forms/6-2/AEM-forms-JEE-supported-platforms.html#Browsers

16 replies

New Participant
February 21, 2018

I'm getting this same error, but I suspect it's for different reasons.  I'm pretty sure there's nothing wrong with my browser version or configuration because I was logging into Workspace earlier today.  I then installed AEM Forms Workbench and logged into that.  Ever since, I'm getting the cookies message when I try to access Workspace.  I have cleared my browser cache, restarted my browser, and even restarted my computer to no avail.  I bounced JBoss too.  Still getting the problem.  I can log into Workbench and I can log into adminui no problem.

When I pass my correct credentials in the login form I see this in the log:

11:50:57,401 INFO [org.apache.xml.security.signature.Reference] (http-/0.0.0.0:8080-1) Verification successful for URI "#d20bdb5b80881a21d34b419db9bfbcd1"

When I pass a bogus password, I see this in the log:

11:50:57,526 WARN [com.adobe.idp.um.businesslogic.authentication.AuthenticationManagerBean] (Thread-428) Authentication failed for user [langdonj] (Scheme - Username/Password) Reason: Username or password is incorrect . Refer to debug level logs for category com.adobe.idp.um.businesslogic.authentication for further details

So, it's getting my credentials and validating them.

I guess the next troubleshooting step would be to enable debug level logging.  Can someone point me to the instructions for that.  Do I have to run configuration manager?

Thanks.

DarrenBiz
New Participant
June 5, 2017

We see this error a lot, especially when we implement LDAP and SAML on the JEE server. It is a catch-all error that it part of the UM War (UserManager) and usually has very little to do with Cookies. You can often see it when you try to log in with one session (e.g. AdminUI) and use another browser tab to open another session (e.g. LDAP/SAML). The best thing we find to fix it is close all browser windows and try to login again.

The code behind this page (enable_cookies.jsp) says this:

/**

SSOFilter would forward to this jsp if it is not able to detect any redirect related information. It would infer

that cookie is not enabled and hence would show an appropriate message

*/

Which isnt very helpful.

tw99384403Accepted solution
New Participant
May 5, 2017

I experienced same issue.  I was using latest version of Firefox when it occurred (51), which is currently supported according to link pasted below.  I uninstalled and installed an older version (45.2).  

https://helpx.adobe.com/aem-forms/6-2/AEM-forms-JEE-supported-platforms.html#Browsers

February 3, 2017

Anyone has any idea on why this is happening?

Thanks

February 2, 2017

smacdonald2008 wrote...

What product you are using? This looks like you are in the wrong community. 

 

Hi,

 

I using AEM Forms JEE on JBOSS

smacdonald2008
New Participant
February 2, 2017

What product you are using? This looks like you are in the wrong community.