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error "Resource /aem/.1.json not found" when trying to create AEM Form

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Running AEM 6.2 CFP7 with geometrixx sample content, AEM-FORMS-6.2-SP1-CFP7-WIN-3.2.124 and AEM-FORMS-6.2-GOV-REF-SITE-3.0.14.

When I click the "Create" button for an Adaptive Form, nothing happens in the browser, and the error below shows up in the error.log.

What could cause this?

01.11.2017 12:06:30.703 *INFO* [0:0:0:0:0:0:0:1 [1509563190702] GET /aem/.1.json HTTP/1.1] org.apache.sling.engine.impl.SlingRequestProcessorImpl service: Resource /aem/.1.json not found

Here's the screen where this happens (clicking the blue Create button):

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A

alexr21Accepted solution

Level 3

After extensive testing with several people, I've been able to determine that the problem is browser-related.

The issue is correlated to the browser used, regardless of what server platform AEM is deployed on:

1) Chrome, Firefox, or Edge on Windows, same problem.

2) AEM on a Linux server or a Windows server, browser on Windows, same problem.

3) Chrome browser on MacOS, or Internet Explorer on Windows = NO PROBLEM!

We have a ticket opened in Daycare.

Mayank_Gandhi

Employee

Please elaborate the issue you are facing along with the environment details. Also, confirm if the forms add-on package has been installed on the system?

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smacdonald2008

Level 10

AEM Support can provide information about this.

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fabianh12876403

Level 2

I have the same Problem in AEM 6.4. Why is this issue still not fixed?

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alexr21Author

Level 3

Daycare eventually tracked down the issue on this. It was a result of bad interactions between AEM, a modern browser, and the touchscreen API on Windows 10 laptops. A workaround for Chrome is to turn off the touchscreen API.

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smacdonald2008

Level 10

Thanks for posting

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A

alexr21AuthorAccepted solution

Level 3

After extensive testing with several people, I've been able to determine that the problem is browser-related.

The issue is correlated to the browser used, regardless of what server platform AEM is deployed on:

1) Chrome, Firefox, or Edge on Windows, same problem.

2) AEM on a Linux server or a Windows server, browser on Windows, same problem.

3) Chrome browser on MacOS, or Internet Explorer on Windows = NO PROBLEM!

We have a ticket opened in Daycare.

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A

alexr21Author

Level 3

Here's a 3-minute video showing all my steps on a fresh instance of AEM 6.2 (edited to reduce AEM start-up time):

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alexr21Author

Level 3

Hi Scott, my colleague was able to get this working on an instance with SP1, CFP3, ACS3.9, without the Forms Add-On. I'm now going to try to replicate this exact combination. The only remaining difference would be that I'm on Windows while he is on MacOS.

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smacdonald2008

Level 10

There is an issue with your instance. To see this work the way its suppose to work - try on a fresh instance. Copy the Qucik Start JAR to a new folder and start again. Then try again - to see it working successfully.

For you current AEM Server - looks like you loaded a package that is causing an issue.

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alexr21Author

Level 3

Hi again Scott,

I tried the article you suggested - https://helpx.adobe.com/experience-manager/using/posting-aem

Unfortunately the steps are the same as what I was trying. Specifically I'm stuck in the "click Create" sub-step of Step 5: