Form will not submit using the File Attachment OOTB Component in the Publish Server | Community
Skip to main content
briankasingli-4
briankasingli-4
New Participant
June 7, 2018
Solved

Form will not submit using the File Attachment OOTB Component in the Publish Server

  • June 7, 2018
  • 15 replies
  • 8186 views

Submitting the form does not submit when the "File Attachment" adaptive form component exists on the adaptive form. No logged in users are proceeded, the form is published, and the submit action is the simple out of the box email submit action.

On submit, in the network tab, I can see that the HTTP Request URL stops at /content/forms/af/my-test-adaptive-form/jcr:content/guideContainer.af.internalsubmit.jsp. Typically on a successful submission, the HTTP Request URL should go to /content/forms/af/s/jcr:content/guideContainer.af.submit.jsp

I performed some tests:

test 1: logged in as admin

- works perfectly

test 2: logged in as test-user; this user is a member of form-user group

- works perfectly

test 3: anonymous user (not logged in)

- like the description above, the HTTP Request URL is stuck /content/forms/af/my-test-adaptive-form/jcr:content/guideContainer.af.internalsubmit.jsp

test 4: anonymous user (not logged in); his user is a member of the administrator's group

- like the description above, the HTTP Request URL is stuck /content/forms/af/my-test-adaptive-form/jcr:content/guideContainer.af.internalsubmit.jsp

Questions

  1. What can I do to enable the file attachment component for anonymous users in my published adaptive form?
  2. I understand the flow of a submission. Files are uploaded when only when files exist, but what is the implementation of this? I need a lower level understanding of what engineering decisions were in this case, because of anonymous users not able to upload files. Documentation - Adobe Experience Manager Help | Writing custom Submit action for adaptive forms

Additional Details:

  • File Attachment Component - /libs/fd/af/components/guidefileupload
  • Submission Action - /libs/fd/af/components/guidesubmittype/email
  • Adaptive Form Status: Published
    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Best answer by briankasingli-4

    It's a Mac OSX problem. I've put together an adaptive form with the exact same setup on a Windows machine, and everything is working fine; anonymous can successfully attach files. In the past, working with the Forms add-on package, Windows usually performs the best; I usually get problems on the Mac OSX machines.

    However, please explain the temporary location and files attachments are actually uploaded to the adaptive form? Documentation skips this low level detail.

    Thanks.

    15 replies

    Show previous replies
    Mayank_Gandhi
    Mayank_Gandhi
    Employee
    June 14, 2018

    Hi BrianKli,

    You may login to crx de console and check for the saved and submitted data under(in case of form portal submit) /crx/de/index.jsp#/content/forms/fp

    briankasingli-4
    briankasingli-4AuthorAccepted solution
    New Participant
    June 8, 2018

    It's a Mac OSX problem. I've put together an adaptive form with the exact same setup on a Windows machine, and everything is working fine; anonymous can successfully attach files. In the past, working with the Forms add-on package, Windows usually performs the best; I usually get problems on the Mac OSX machines.

    However, please explain the temporary location and files attachments are actually uploaded to the adaptive form? Documentation skips this low level detail.

    Thanks.

    briankasingli-4
    briankasingli-4Author
    New Participant
    June 8, 2018

    Hello Davin,

    Can you please share more details about the server?

    AEM 6.3
    Package: AEM 6.3.2.0 (service pack 2)

    Package: AEM Forms 6.3.2.0 MACOSX  (service pack 2)

    Is it working fine for the anonymous user without attachment?

    Yes, in submitting an adaptive form in the publish environment without no files attached works fine.

    Here's the setup of the adaptive form.

    - New Adaptive Form
         - GuideContainer

              - Submit Action = OOTB email action

              - Panel
                  - Email Address Component

                  - File Attachment (Component)
                  - Submit (Component)


    Then Publish.     

    An Anonymous User in Publish Environment views adaptive form. He/She files in the form with their email address and attaches a file. The user presses on submit, the form prompts a loading icon and its stuck. He/She checks the network tab in Chrome debugger, and realizes that the last HTTP Request made was to /content/forms/af/my-test-adaptive-form/jcr:content/guideContainer.af.internalsubmit.jsp.

    The Anonymous User tries to submit the form again with their email address and a file attachment, and the outcome is the same.

    The lesson we see here is, if an anonymous user attaches a file, in the publish instance, the submission will never be fulfilled, unless if you are logged in.

    Let me know if this is enough details.

    D
    DavinderKa
    Employee
    June 8, 2018

    Hello Brian,

    Can you please share more details about the server? Because its working fine at our end.

    Although preview of the attachment is disabled by default but that has no relation with submission failure. Is it working fine for anonymous user without attachment?

    smacdonald2008
    smacdonald2008
    New Participant
    June 7, 2018

    We asked the Form team to look here.

    Terms & ConditionsAccessibility statement

    Loading footer...