Prefill Service for Unauthenticated users? | Community
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jayk62019531
Level 2
Aug 31, 2020 11:03 AM UTC
Solved

Prefill Service for Unauthenticated users?

Hi,

 

Can we deliver pre-filled form data to unauthenticated users?

For instance - Sarah is in the market for car insurance and browses many sites, including ABC.com. She also fills out an application but leaves the site. Later, when she comes back to ABC.com after a week, she finds the form data getting pre-populated with the information she provided earlier.

One thing to notice, Sarah has never logged in during this entire customer journey.

Can we deliver this experience using AEM's Prefill service?

 

Thanks in advance.

 

 

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GirishBedekarAccepted solution
Level 8
Aug 31, 2020 4:55 PM UTC

You can save the data and send the users a link to continue filling the form

https://docs.adobe.com/content/help/en/experience-manager-learn/forms/storing-and-retrieving-form-data/introduction.html

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5 replies

Mayank_Gandhi
Mayank_Gandhi
Employee
Aug 31, 2020 5:22 PM UTC

@jayk62019531 Yes, you can. Please refer draft and submission for anonymous user https://docs.adobe.com/content/help/en/experience-manager-65/forms/manage-administer-aem-forms/handling-user-data/forms-portal-handling-user-data.html

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    jayk62019531Author
    Level 2
    Sep 1, 2020 10:21 AM UTC

    Thank you Mayank, this is helpful!

    I can see that form drafts and submissions get saved in data store for anonymous users too. Is there any identifiable information available such as visitor ID to detect anonymous user and ensure we present them the right saved form data?

     

     

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    GirishBedekarAccepted solution
    Level 8
    Aug 31, 2020 4:55 PM UTC

    You can save the data and send the users a link to continue filling the form

    https://docs.adobe.com/content/help/en/experience-manager-learn/forms/storing-and-retrieving-form-data/introduction.html

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      manu-gupta
      manu-gupta
      Level 4
      Aug 31, 2020 4:49 PM UTC

      Refer to this link https://docs.adobe.com/content/help/en/experience-manager-64/forms/adaptive-forms-basic-authoring/auto-save-an-adaptive-form.html

      this allows auto save feature which will save data for Anonymous user in AEM repo. Hope this help.

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        kautuk_sahni
        kautuk_sahni
        Employee
        Jan 8, 2021 9:05 AM UTC
        Wonderful reply.
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        Kautuk Sahni
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