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kipcher
New Participant
October 25, 2010
Question

Trouble printing digital signatures

  • October 25, 2010
  • 13 replies
  • 82937 views

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Actual Question:

I have a windows 7 computer with a new printer.  I have adobe reader 9 installed on the computer.  I can see a digital signature on the screen even in the print preview, but it will not print.  I can print the signature from a computer running XP!  Any ideas how to fix this?  Thank you!

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    T
    Tiger427
    New Participant
    February 14, 2013

    I was having the same problem - and tearing my hair out - and then realized that my print screen for my printer was set to the default of "Document" under "Comments and Forms".  When I pulled down that menu to "Documents and Stamps", I was able to print with the signature.

    K
    kipcherAuthor
    New Participant
    October 25, 2010

    I am using reader version  9.3.4 218.  Windows 7 premium home edition 64 bit.   Computer is an HP and printer is a brother mfc all in one laser.  I tried to  upload the document but it stated "the content type of this image is not allowed".  I am unsure how the document was created, or how the signature was created it came to my gmail from an outside source.  Also, this happens on most of the digital signatures that I receive, not just this one.

    Thank you!  -Cheryl

    A
    Anonymous
    October 25, 2010

    I tested this quickly and was unable to duplicate the behaviour you reported, the signature printed properly for me (Reader 9.4 on Windows 7 64bit).

    Can you post the signed document?

    What is the exact version of Reader that you are using (on the Win 7 box)?

    How was the document signed, with Acrobat or with Reader (using a Reader Extended document)?

    Is the signature a digital signature, or some other form of electronic signature created with a signature pad or other plugin?

    Thanks

    Steve

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