can't convert entire excel into pdf

Ok, does this happens with every MS Excel workbook or spreadsheets or just with that file?

HI Is_rbls,

thanks for your help very much!!

I don't know what's the type of PTC account, for the usage of creo view doesn't require any account.

We use the creo view lite.

the Adobe Acrobat Pro DC is installed using the installation media provided with the Adobe Experience Manager.

we user the "administrator" account of AEM, that's registered while installing the AEM. And we user the license file provided by PTC to active the AEM.

we installed the Adobe Acrobat before AEM, and doesn't over an older version.

we using the Creo Adapter configuration directory from native driver.

The AEM is actived already, and we can convert any office files to pdf successfully by Creo view adapter. but the only problem is that only one sheet of the excel file can be converted to pdf file, other sheets are missing.

And I also forgot to ask if you are using the Creo Adapter configuration directory from a mapped network drive or from a web server ?

Hi,

I am new to this but as I was researching afew things I have to ask:

What type of PTC account are you using ? Does  your PTC account need to be upgraded from Basic to Customer to get access to other conversion tools or a full list? Are you using creo view lite or view express?

Has the PTC License Server been updated as well? Was the Adobe Acrobat Pro DC installed using a download link or using the installation media provided with the Adobe Experience Manager?

Is the user account that you are using registered under  the Admin user credentials for native PDF conversion and completed the Microsoft Software Activation Procedure before installing the Adobe Experience Manager?

Can you tell if  your Adobe Acrobat installed over an older version of Acrobat DC or was the Adobe Acrobat Pro DC automatically updated in any way before the the AEM was completed?

Did you installed a PTC license server before the Creo View was installed?

from what I am reading here Adobe Experience Manager Help | Supported Platforms for AEM Forms on JEE  a MS Windows 2012 server is supported on JEE in environments and more. While from reading the PTC installation Guide and System requirements here Creo View Help Center a certain order for the installation steps must be followed, plus It also declares that PTC only supports Windows  server 2016

I have convert excel to pdf by PTC creo view adapter which integrate the AEM as pdf convertor.

the OS is windows 2012 an the Office is 2016, there isn't any PDF Maker Add-ins

Hello,

Can you provide a screenshot and a more thoruogh description of the process you were trying to achieve?

And please include with your reply  the Operating System and version, the MS Office applications you are using and version(s),  and if there are any PDF Maker Add-ins installed with your MS Office products.

[moved from Adobe Creative Cloud to Adobe Experience Manager]