InDesign CC 2015 crashes on export to .article file | Community
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luniaBlue
New Participant
December 7, 2015
Solved

InDesign CC 2015 crashes on export to .article file

  • December 7, 2015
  • 24 replies
  • 9660 views

I'm running CC15 build 11.2.0.99. I've created a document that I would like to export to an article, but when I go to File > Export... and select DPS Article, InDesign will crash every time. I've even created a very basic layout with just a couple of shapes and it will still crash. I've also deleted InDesign preference files. Does anyone else experience this issue or have a suggestion?

I'm running on Mac OS X Yosemite 10.10.5

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Best answer by bobbr3212

The team resolved this issue by updating the InDesign CC 2015 plug-in. You can either wait until the updated plug-in becomes available through an InDesign CC 2015 update, or you can manually download and install the DPS tools here: Digital Publishing Solution Help | Install tools for DPS 2015

24 replies

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nater68112119
New Participant
January 20, 2016

Thanks, Bob. I tried both resetting the preferences, and uninstalling/reinstalling ID 2015. I still get either an "Exporting..." message, or just a pinwheel.

B
bobbr3212
Employee
January 11, 2016

Nate - Can you reset InDesign preferences and then try exporting again? If that doesn't work, you might try uninstalling/reinstalling InDesign.

K
korayy96102472
New Participant
January 11, 2016

Thanks a lot. It works perfect

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nater68112119
New Participant
January 11, 2016

Thanks so much. This helped - actually able to export. But, it takes about 15 minutes... it gets stuck on "Exporting..."

B
bobbr3212Accepted solution
Employee
January 9, 2016

The team resolved this issue by updating the InDesign CC 2015 plug-in. You can either wait until the updated plug-in becomes available through an InDesign CC 2015 update, or you can manually download and install the DPS tools here: Digital Publishing Solution Help | Install tools for DPS 2015

N
nater68112119
New Participant
January 7, 2016

Having the same issue. Mac Yosemite 10.10.5 (14F27) InDesign CC 2015. Does not create the .article file at all before the crash.

J
JSLDRSHIP
New Participant
January 5, 2016

‌I am having the same issue on windows 10.....

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nathanm206
Employee
January 5, 2016

The team has been working on a fix since the issue was reported. There were a few challenges in isolating the failure that slowed up progress, but those have been overcome. I don't yet have an exact timeline for when the fix will be deployed, but it is a top priority for the dev team.

One note, the .article file is actually properly created. The crash is occurring after the operation completes. This doesn't make the crash less disruptive, but you may find that information helpful.

If feasible, you can install and run InDesign CC 2014 on the same system and use that to create article files. Instructions for installing previous versions of CC apps can be found here: Download and install Adobe Creative Cloud apps

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DavidFatkin
New Participant
January 4, 2016

Hi.

We’ve been in touch with Adobe technical support directly and this is a known bug with no fix yet available.  This is, quite frankly, just not good enough from Adobe; the issue has been evident for over a month now and they are aware of the problem.  I have pressed our account manager for help.  Sorry I can't offer you more help.

T
teryg
New Participant
January 3, 2016

Any solution?

I'm having the same issue. I'm using InDesign 2015 build 11.2.0.99. Machine is a 2010 MacBook Pro with 8G of memory and not much other than InDesign running at the time it crashes. Operating system is El Capitan, 10.11.2. What's really worrisome is that I'm going to be asking students to use this feature of InDesign next semester. Having the software crash every time they try to put out an article is going to make for a difficult learning environment.

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