Marketo

Hello Marketo Community,My team has created a bounce directory that populates a custom field with the latest bounce category number for each record. However, we've found that this value is missing for many records because the data has been archived. The only way to find this information for archived records is to go into each one individually, check the activity log, find the 'Email Bounce' activity, open it, and then find the bounce category number. This is a very time-consuming process.I'm aware that some activity data can be exported via the Bulk API. I'm trying to figure out if exporting the 'Email Bounce' activity type would also include the bounce category. If so, where exactly can I find this information within the export file?Any guidance or tips on this would be greatly appreciated!Thanks,

I've been banging my head off this one for months! So any help would be gratefully received.I've been trying to figure out the best way of recording samples requested by our customers and sending out a confirmation email containing details of what the customer has requested and where they'd like it delivered.I have created 2 custom objects - one containing the delivery information and another to record each product requested (as there could be multiple) I've also currently got this object linking back to the person record with an intermediate (bridge) object, although I'm not entirely sure why. I therefore can't see the 'edge' object in my email script list.Getting the customer / delivery info into the email is no issue using the email script tokens. How would I get the list of requested samples onto the email as there could be many products on the request. Is there a way I can put all the requested items into one field in a way that will display them nicely? Or can someone help m

Hello friends!   Another Velocity Script question for you all ✍️ This one feels like it might be silly and that I already know the answer, but would love validation!   My Strategic Events Team is looking to do Know Before You Go emails for our upcoming event and they want to include a variety of modules/sections in the email that would populate based on specific data e.g. whether someone has purchased a workshop or a guest pass for one of the parties, if they signed up for certifications etc. This would allow us to send registrants a single email with whatever information is applicable to them vs a separate email for each qualification.   ❓If I use multiple velocity scripts in each email broken down by information type, is it safe to assume that those scripts will run independently of one another? Or is there a risk of them conflicting with one another or causing a race condition of sorts?    Appreciate any information or things to cons

Hi all,I haven't worked with webhooks very much, but I'm investigating if this is a possible use case, and if so, how to create it.  Some background: my organization uses email domain to label what company or agency a contact belongs to. Currently we have a smart campaign with dozens of flow steps and a choice for each domain. We say if their Domain is agencyA.org, then their Agency Name is Agency A.  We are planning to make sure the values are updated, as it's been a few years, and checking and changing the many choices will be cumbersome to say the least. I think a webhook via FlowBoost could work, but I've only set up one webhook before and I essentially copied the FlowBoost user guide. I haven't been able to find a similar use case here on the forum, and I'm way out of my depth with Javascript.  So, my question is this: if I upload a CSV file with relevant fields to Design Studio and reference it in the webhook, how can I write use column A (domain) to

Our Salesforce instance is moving to "Contacts only" - they are removing the Lead Object and everything coming in will be a Contact Record. Are there any implications for the sync going forward?  Thank you

Hi,   Recently, we have noticed that some leads' activities show the "Merge People" option, even though the leads haven't been merged. It appears that they have simply updated the form with the same email address.   May I know the reason why it occurs?   Please refer the screenshot for your reference.        

We’re in the process of migrating to the new Marketo email editor and running into several major challenges with Fragments. Wondering if others are experiencing the same issues: Extra/unwanted code showing up in live emails (not just in draft or preview).Editable text blocks only allow the first sentence to be updated.Images included in fragments are not linking properly and need to be re-attached.Content elements defined as editable are not actually editable in practice.Excessive spacing between modules, even when templates are structured cleanly.Rendering issues across Outlook, Gmail, and iPhone where spacing and formatting look broken.Has anyone else encountered these problems, and if so, have you found reliable solutions or workarounds?

Hi there. I am looking to see if anyone has implemented a calendar widget on a Marketo event registration landing page. I have multiple events within the same Marketo program, and they spread across multiple months. Instead of a drop-down select field, I'd like to include a calendar where people pick a date and a list of available events for that date show up with links to register. Not sure if that can even work in Marketo. Something like this: https://admission.loyola.edu/portal/campus-tours I assume a third party vendor/integration is needed, but not sure if there is one to support it. Thank you in advance.

Hi,I am wondering if anyone knows a workaround to classifying an email performance report based on the program.Use Case: We have a number of default programs being used to send 'n' number of emails per program. Since each program may consist of many emails. It becomes difficult to gauge the overall program's email performance report when the reports are fetched as a workspace level. I am aware that we can fetch them filtered by program by such manual effort is not feasible while pulling all emails in a workspace.I wanted to check if we can pull a email performance report classified by program name when pulled for all emails sent in last few months/weeks. Looking for suggestions or workarounds.Thanks in advance,Nehansh

You have a robust multi-subscription model using Marketo Custom Objects, where each Subscription+Person combo has robust metadata about when somebody subscribed/unsubscribed, why, and how.   The boss goes, “Can we get a scheduled report of people who subscribed to any newsletter in the past month?” You know just what to do:   Then they throw in “Can we compare that to the 2 prior months?”   You almost say, “Sure” but decide to play around a bit. Then the uh-oh hits you. First, the between operator won’t work because it requires hard-coded dates, and this is to be a dynamic Smart List:   Next, you try to combine in past before and in past (like you would with person fields):   But that’s got a fatal flaw: each filter may be looking at a different CO record, i.e. a different newsletter!   This Smart List fetches people who: (a) have at least one Subscriber record with Subscribed At earlier than 1 month agoAND(b) have at least one Subscriber record with

window.postMessage and corresponding window.onmessage listeners enable secure communication between cross-origin windows, including IFRAMEs. The postMessage API is ubiquitous, used by popular JS widgets like media players (YouTube, Spotify), meeting schedulers (Calendly), chat popups, and forms[1].   Code in the main window listens for messages from these widgets and relays data to analytics dashboards, MAPs, and so on. To make the “secure” part a reality, it’s standard to check the origin property of every message to ensure it came from a known child window:[2] window.addEventListener("message", function(e){ if( e.origin !== "https://video.example.ly" ) return; // do lots of special stuff with e.data, like sending a Munchkin // "clickLink" event });   Browsers guarantee the origin of MessageEvents sent via postMessage will be the document.location.origin of the sending window. Can’t get around it: if an IFRAME at https://pages.example.com/some/lp.html uses window.pa

Hi! Recently we've added 3 new fields as constraints to a Salesforce Object called "Application", since then all the sync operations related to this object have resulted in everyone being skipped.   We've checked on Salesforce side and the fields are visible and the Marketo Sync user has all the necessary permissions, so in theory everything should be working. I've tried refreshing the schema but it didn't help at all.   Does anyone have any idea what could be causing this problem? We don't get any error messages, everyone is just skipped in any operation related to the Application object.    

I understand Marketo doesn't have lookup tables, but we can create a smart campaign to do a replace value.The problem is that currently I have ~300 values, and that list may grow. Also if we can figure out a way to do lookups, there are cases where we would use this for much larger data sets.Sanford Whiteman had posted a blog post related to a similar case I had, but being that I'm not a developer, I am not sure if this can be used to replace an existing value field or if no match in column A, simply ignore.The value I want to replace is a UTM Campaign that is brought in from our web visits, the problem is that in the past those UTM Campaign values were not standardized, so we have all sorts of values coming in that we would like standardized.I've created the translator values in an excel table, but wanted to avoid creating 300+ rules in Marketo smart campaigns if this could be done another way.I see ideas for lookups in the community for this, but apparently they didn't get enough vot

Hello!I was working on an engagement program and was wondering if my goals were possible. I have two streams, the first just contains a general email that everyone receives, the second contains five default programs with criteria for sending. Those default programs send an email if the person is a member of a specific program. However, someone in theory could be a member of all five of the specific programs for sending. I wanted the cadence to be a week and if you dont qualify for the first email send program to get sent the next available email without skipping the cast. That way it would be one email per week if someone was in all five programs and only two weeks for someone in two programs.

Hi! I'm trying to add Gmail Annotation into a token via email script and haven't had much luck finding any examples.I've added this script and token to the <head> of my email template, but I don't know what to add to the Email Script Token. Sanford W had mentioned a Velocity Token, which I have researched, but haven't found any documentation on. https://nation.marketo.com/t5/product-discussions/has-anyone-been-successful-in-adding-gmail-annotation-to-a/td-p/315669 Can someone please assist? Script added to the email template:  <!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN"> <html>   <head>     <script type="application/ld+json">    {{my.Gmail Annotation}}     </script>   </head> Gmail Annotation script added to Email Script token which needs to be converted to Velocity Token:    [{            "@context": "http://schema.org/",   &

We wanted to share a quick update on the enhancements we're making to the new version of CRM sync that we announced earlier this year. Based on continuous feedback from customers like you, we're taking additional time to further refine the experience before broadening the availability of our CRM sync. To ensure we meet the high standards our customers expect, we've decided to extend the timeline for the full rollout by approximately three months. This additional investment will allow us to deliver even greater performance, stability, and reliability. CRM sync is a critical part of Marketo Engage; it's what powers connected experiences between marketing and sales. These upcoming improvements will help ensure your CRM integration is more seamless and responsive. We plan to begin offering the updated version in early November through a phased rollout for customers who have it enabled. Thank you for your continued partnership and for helping us make Marketo Engage even stronger. — The Adob

Hello all,Working on a campaign that essentially does the following: Tracks website page views related to products and assigns a score of +1 for each visit to a corresponding field.Using Triggers, if a Lead hits a threshold put them into a Program related to that product.The Lead can only be in one Program at a time, but scoring continues until they leave the initial Program and can qualify again.Where I am looking for advice is after the Lead leaves the initial Program. We're wanting to basically move them into the next qualifying Program but since Marketo cannot directly compare Score fields on the Smart List side I am looking for the best way to be able to compare and select the highest score if there are multiple fields above the threshold. I've seen some solutions around using additional fields to append the score and product and update to the higher scoring field, but everything I've seen is a multi-step process so was curious if there was a more efficient way?

As a RevOps professional, you may be struggling with SPAM form submissions, keyword matching on job titles to determine personas, or messy open-text fields that make it hard to extract insights from your data. These data categorization challenges hinder segmentation, personalization, and reporting, preventing your team from leveraging your data and making it difficult to send tailored content to your audience.   This blog will show you how to use the Fine Tuning feature offered by OpenAI to train models on your custom data to boost the accuracy of SPAM filtering, automate persona classification, and intelligently categorize open text fields.   Video Walkthrough   Check out the video below to see:   3 Real-world use cases for fine tuned models in Marketo How to prepare your data fore fine tuning How to create a fine-tuned model in OpenAI Using the Fine-Tuned model in Marketo via webhooks     3 Use Cases for Fine Tuned Models   SPAM Form Submission D

Notice of Deprecation of Forward to Friend functionality   As of September 29, 2025, the Forward to a Friend feature in Marketo Engage 2.0 emails will be completely deprecated for all customers. This will affect the Forward to a Friend token and Forward to a Friend links in emails that have already been or will be sent using the token.   Why is this deprecation happening? A security vulnerability was found with the Forward to a Friend email URL that could allow an attacker to forward an email they themselves had not received by using an mkt_tok  value. While data is not exposed to the attacker or recipient, and recipients of forwarded emails are not subscribed to receive future emails, there is a brand risk and risk of email complaints to ESPs.   In addition, this functionality has very low adoption among the Marketo Engage customer base and is not planned to be brought forward into the new Email Designer.   How do I know if this deprecation affects me? If your

Hii all, We have a recurring email performance report/deck (made in Excel) I create weekly which has multiple parameters like Number of sends, clicks, etc for each brand we serve and we basically club it against each other to just have a view of different KPI percentages and email volume. I have to manually export weekly and monthly numbers every week and then once exported in excel replace the numbers in the main dashboard since I import a new sheet on every brand. Say 4 brands- 2 exports for each(weekly & month). 8 exports and with marketo being the gOldie it is, takes more than 30 mins to do it and feel it can be automated.Let me know if anyone has a solve.

Hi Community, I found in the documentation that: https://nation.marketo.com/t5/knowledgebase/when-does-marketo-seo-update/ta-p/250529- Website crawl happens weekly- Keyword rankings are updated weekly- Link data updates once a month- Operational updates usually occur between 12am–2am Central Time This helps, but I still have a question:- For the weekly updates, is there a specific day of the week when the refresh always occurs?- For the monthly updates (link data), is it tied to a specific date (e.g., the 1st of every month) or does it vary?I’d like to understand this more clearly to plan our reporting cadence.Any clarification or user experience sharing would be appreciated!Thanks a lot.

Marketo Rest Endpoint for Email content doesn't contain any data about the buttons in the modules and I couldn't find any endpoint for doing CRUD in modules.We are working on a translation solution but for the Buttons we are stuck.If its not possible via REST API what are the other ways or strategies we can can use to update the Button's text?