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Hi,I'm testing out Dynamic Chat on our website and it displays fine on a monitor but appears too big on a laptop screen and mobile, is it possible to adjust the size of the chatbot? I can't find anything in the chatbot settings that allows you to adjust anything other than the bottom and side padding.Thanks

Hello,I am new in coding tokens in Velocity and have questions about three tokens I created.I have created the token for a customer and wanted to validate if I used the right conditions in the token.In this token, marketo checks which product is specified in the field "Intended Use" and which Country is specified.Here is my question: can I use the & or what I have to use instead? #if($lead.Intended_Use__c.matches("MycoAlert Trial Kit"))&& ($lead.Country.matches("United States")) C3NA-ER4R-HHJ1 #elseif($lead.Intended_Use__c.matches("MycoAlert Plus Trial Kit"))&& ($lead.Country.matches("United States")) RGW7-L9MV-X05V #elseif($lead.Intended_Use__c.matches("MycoAlert Trial Kit"))&& ($lead.Country.matches("Belgium")) 1RAF-E6M2-EDY2 #elseif($lead.Intended_Use__c.matches("MycoAlert Plus Trial Kit"))&& ($lead.Country.matches("Belgium")) 8WUG-W0UA-DTMP #else #end The main question for the next token is, if I used the | in the right way as an

Take this VTL snippet, intended to output trial keys for known combos of Country and custom field Intended Use: #if( $lead.Intended_Use__c.equals("MycoAlert Trial Kit")) && ($lead.Country.equals("United States") ) KGFV-WJN7-CW43 #elseif( $lead.Intended_Use__c.equals("MycoAlert Plus Trial Kit")) && ($lead.Country.equals("United States") ) 7XFC-WFZP-CTDY #elseif( $lead.Intended_Use__c.equals("MycoAlert Trial Kit")) && ($lead.Country.equals("Austria") ) VTQF-RL0D-Q6NJ #elseif( $lead.Intended_Use__c.equals("MycoAlert Plus Trial Kit")) && ($lead.Country.equals("Austria") ) QZIC-L36N-2BDQ #end   At a glance, what do you think the output will be for this lead:   Now click below to reveal the actual output:   && (false ) KGFV-WJN7-CW43 Not what you expected?   Perhaps you counted the right and left parentheses, and indeed there are four opening ( and four closing ) on each line. But you missed that

Framer LPs support custom code, but — as with other WYSIWYG site builders — the DX is pretty unfriendly. Insert » Utility » Embed gives you a miniature textarea with a proportional font (a pet peeve) and no syntax highlighting:   Pasting a standard Marketo Forms 2.0 embed code into the textarea looks fine in Framer’s Preview mode:   But on the published LP, the form is nowhere to be found:   There’s a very clear clue in the F12 Console:   ~60% of the time, this error means you have a persistent error in script load order.✱   Indeed, on the published page, Framer injects the HTML embed asynchronously (I assume for what they think are “performance” reasons). The Forms 2.0 library (the remote <script src=".../forms2.min.js"> thus loads in the background, while the inline <script> is executed immediately.✱✱ That’s why it’ll never find MktoForms2.   In preview and in the builder, though, th

I have exported Activity data to BigQuery via Marketo's Bulk Extract API. However, the SFDC Sync Error activity is not exported to BigQuery data, even though it is displayed in the Marketo UI.Do you know how to define which activities can be extracted by BulkExport and which cannot?Also, how can we visualize the number of leads that are not synchronized to SFDC?

I have this landing page here and realized that some elements, specifically the table, does not format well on Mobile. Anyone know how to make it mobile friendly? Appreciate the help!

I have been working to integrate reCaptcha v3 on our Marketo instance. I followed the directions here: https://experienceleague.adobe.com/en/docs/marketo/using/product-docs/demand-generation/forms/using-captcha/setting-up-recaptcha-v3 I set it up, added my domains, created a test form and LP and submitted a test record. I checked the activity log and do not see the captcha information on the form fill, I also do not see any activity when checking my dashboard on Google. Is there something I am missing or a piece I have not integrated into the system?

In November 2023, Adobe Marketo Engage announced in this Marketo Nation Article, an update regarding Email Verification for SSO Only Users. Additionally, Marketo Engage reviewed email verification status for users and found that some users share the same verified email address. This conflict will prevent successful user migrations for the two users sharing the same email address and must be corrected.    Beginning February 20, 2024, and into the month of April, Adobe will roll out email verification corrections for SSO Only users and any users having a shared email conflict. Upon the rollout, previously verified users in the target audience will have their email verification status updated to “Unverified” and will be sent a verification email prompting them for action. This is not a phishing attempt. Users will need to verify their email address via the link sent in the verification email.  Users and admins will be alerted once this has occured in their subscription

As Admin of Marketo Engage Instance:Is it possible to create a program/smart program that can be triggered stand alone or as post action of other programand to collect all bounced emailsand to identify lists owner of each email contact belongs toand to send to each list owner notification for invalid email records in his/her list?Orjust a (smart) program that works with Database System Smart List: "Bounced Email Addresses" or copy of itand to identify lists owner of each bounced email contactand to send email to these lists owner with list of bounced email contactsso the lists owner to take actions by himself to clean up/fix contacts with invalid email

Hello! Does anybody know why the Marketo LP Editor tells me that I need Conversational Flows... ... although Conversational Flows are obviously set up in my instance?  Thanks!Michael

Hello, I am using velocity script to set a link based on lead language, I have a series of 12 if/then statements. The velocity script is working fine during previews in marketo, but when sending tests to my email, the link breaks. How should I format the output, so the link does does not break? We have/want to use a tags on the email side instead of the velocity side for formatting' the reason is we use the token in multiple places in the email with different styling. What is the exact format I need to print my token via velocity script so the link does not break when sending emails? 

Hello There, This is my first post. I hope I have explained the issue well. Suppose I have 3 Salesforce Accounts (1,2,3) and these accounts have the same records (with the same email IDs) but with different Membership Tiers ( let's say A, B, C). Now from Marketo, we are triggering different emails based on Membership Tier for form fill-out.The issue I ran into was when a record from 1st account record having a Membership Tier A was doing a form-fill activity it can be seen in the same record activity log. Now if the 2nd account record having a Membership Tier B does a form fill activity it has been updated into 1st account records only. Is there any way in Marketo we can track the activity of each record differently? Any help is appreciated! Thanks Firoz

HiI have added a select field to my form, and I created a custom field in the database to record the information to.The selection is for the customer to choose a session date/time for an event.I want the recorded info to be passed via a token to an alert email and a thank you for registering email. The database field type is text, but the selection isn't recording in the database, and therefore not being passed to the emails.Any ideas what I might be doing wrong?Here is the form link: https://visit.altro.com/adhesive-free-roadshow.htmlThanks

SummaryHow to see all the historical Support cases created for Marketo IssueHow to see all the Marketo Support cases, attachments, and comments related to your historical support cases EnvironmentSupport Portal SolutionAuthorized Contacts can see the cases that they personally created/own, and the Support Admins can access the all cases on the entitlement from within the Support portal.Below is a community article with additional information and instructions:Managing your Support Cases 

IssueDoes Marketo re-use or recycle old deleted lead IDs?  Root CauseAfter a lead is fully deleted, it would be very rare for the lead ID to be re-used. The vast majority of the time lead IDs are unique and not re-used.If you have an external database or reporting system that relies on a unique lead ID, the best practice would be to ensure these systems are up-to-date on all lead deletions.

IssueYou receive the error message of "exceeded limit" for Program Member Custom Fields (the documented limit is 20), but you don't see 20 fields listed in the Admin > Field Management > Program Program Member Info area.  Root CauseThere may be Program Member Custom Fields in your Marketo instance that are hidden. These hidden fields still count toward your limit of 20. As next steps, in Admin > Field Management, review the Hidden Fields area to find the hidden Program Member Custom Fields, and un-hide them. After un-hiding them, they will appear under Admin > Field Management > Program Program Member Info.To resolve the "exceeded limit" error, unused fields should be deleted. Reach out to Marketo Support to delete Program Member Custom Fields.

IssueAn email asset with a program MyToken is not reflecting correctly after a campaign send, even though the email asset is within a program with the correct token value. Root CauseIf the smart campaign that sent the email is in a different program, the MyToken reference will come from the program of the sending smart campaign, not the program where the email lives.

IssueThe SFDC sync error "Unable to process due to no XML response from Salesforce" or "No XML Document Error" appears. Root CauseThis error means Marketo received an invalid XML response returned by SFDC. Most often, this is a transient error from SFDC and resolves on its own in the next sync cycles. If the error persists or is continually blocking your sync, please reach out to Marketo Support.

IssueLeads are stuck in a smart campaign's Wait Step and have not moved onto next steps, even though the Wait Step has been updated/shortened and the lead should move onto the next step. SolutionWhen a lead enters a Wait Step, it remains in the Wait Step as defined at the moment they entered it. For example, if the lead enters a 1 week Wait Step, it will remain in the step for 1 week.If the Wait Step is updated to be longer or shorter (for example, shortened to 3 days or extended to 2 weeks), the lead that already entered the Wait Step (when it was 1 week) will remain in the Wait Step for the original duration.New leads entering the Wait Step will abide by the new duration.

IssueCustomers may run into limitations with Webhook providers or other third party REST services that require their fields are an integer type field. This may present issues with those values being inputted to Marketo (and other systems) accurately if a record has a value outside of the integer value limitation range: -2147483647 to 2147483647  EnvironmentMarketo/Third Party REST/Webhook Providers SolutionThere is no way to increase/modify the integer value limitations on the Marketo side. This is not a Marketo product limitation, it's the defined constraints of Integer data types.If you're running into issues with values from a third party/webhook provider falling outside of the limitation range, this will present issues with the field value being accurately logged in Marketo.In this scenario, it's worth checking with the third party/webhook provider to see if they have any flexibility around which field types they can allow (for example, String or Float type fi

IssueWhen cloning an asset from Design Studio into Marketing Activities, there is a box that asks you to select which program to clone the asset into. When clicking into this box, you may see No Results, even though there are programs within Marketing Activities. SolutionExpected Behavior: This happens when there are too many programs in the Marketing Activities tree. To select your desired Marketing Program, begin typing the Program Name, and results will begin to appear in the Program drop-down.This was designed to increase UI performance when cloning assets into Marketing Activities from Design Studio. 

Is there a way to see the difference between one-click-unsubscribes vs list unsubscribes / unsubscribes report wise in Marketo?