Munchkin works for other machines, but not mine | Community
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A
Anonymous
August 8, 2014
Solved

Munchkin works for other machines, but not mine

  • August 8, 2014
  • 24 replies
  • 2845 views
This is a weird one.

When I visit my pages with my machine, Marketo does not record any page visits (anony or otherwise).  I've tried with 3 different browsers, but each has no effect.

Just now, I asked my coworker to try hitting some pages from his location, and they were all recorded nearly instantly.

This doesn't make any sense to me.  Why would Marketo/Munchkin be discriminating against my machine?

Other details:
  • The two machines are on different networks (I'm working remotely today)
  • Both machines are Macbooks
  • I do not see any JS errors in the console
  • Both machines are hitting the same website

I'm really stumped.  Anyone have a hint?
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Best answer by
Solution: In Web Page Report -> Setup, I had to set "Anonymous Visitors from ISPs" to "Shown".  My hits were being recorded the whole time, but I simply couldn't see them.

New (rhetorical) question:  Why would I want that hidden?  Why is it hidden by default?  Argh.

24 replies

A
Anonymous
Accepted solution
September 11, 2014
Solution: In Web Page Report -> Setup, I had to set "Anonymous Visitors from ISPs" to "Shown".  My hits were being recorded the whole time, but I simply couldn't see them.

New (rhetorical) question:  Why would I want that hidden?  Why is it hidden by default?  Argh.
A
Anonymous
August 13, 2014
And again, no hits registered since 10:39am (it's 11:10am now), even though I've been hitting the site many times from two different browsers.

This makes it very hard to test stuff.
A
Anonymous
August 13, 2014
And now... suddenly 4 different leads suddenly started showing up with timestamps spanning the last 15 minutes.

Sometimes Marketo's web site is really snappy about reporting visits promptly, but I guess I can't count on it.  Maybe that has been my real problem the whole time...
A
Anonymous
August 13, 2014
I'm seeing the problem again right now.  I do have a _mkto_trk cookie.

It seems like it's probably not related to network.  It's just something that may randomly occur after I clear cookies.

It's currently 10:33am, I just refreshed the page, but Marketo's telling me that no one's visited since 10:21am (which was before I cleared cookies).
A
Anonymous
August 12, 2014
Grant - After you clear your cookies, is another cookie being placed on your brower by Munchkin? 

If you open dev tools on Chrome, you should see a cookie with the name "_mkto_trk". Let me know if you are not seeing a cookie there? 
A
Anonymous
August 12, 2014
DJ, I don't think I have any more details to give.  I load a page, and Marketo doesn't track it.  There are no errors in the js console.

The Munchkin library is pretty much a black box to me.  It returns no status or diagnostics for me to give you.

If there's anything else I can tell you, let me know, and I'll do it.
A
Anonymous
August 12, 2014
Hi DJ,

I'm not even seeing Anonymous activity.  (You're not the first to suggest that in this thread, and I've already addressed it.)

As I mentioned above, I've been looking at the Web Page Activity Report, sorted by Last Visit.  When I visit a page on my off network after clearing cookies, I don't see new activity AT ALL, anonymous or otherwise.
A
Anonymous
August 12, 2014
Hi Grant,

when you clear your cookies you would then be tracked as an anonymous lead till you fill out a form or click on an email link.

Could you please check your anonymous lead activity usng a Smart List.

When you mentioned that the 1x1 pixel image is successfully loading that is all that whould be needed to track munchkin activity. (http://www.quora.com/How-does-a-tracking-pixel-work)


Please let us know more details about the page you are testing and any missing activity.

regards,
DJ

A
Anonymous
August 11, 2014
I was able to reproduce this issue again in my office.

When I switched to our "guest" wifi network and reset Safari (i.e. cleared cookies and wiped history), Munchkin resumed ignoring all my pageviews.  Again, no errors in the js console.

Munchkin started working again after I switched back to my office network.  Strange.
A
Anonymous
August 11, 2014
I'd love to, but I don't have the rights to do that.  I will ask my Marketo admin.
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