Product Communities

Issue DescriptionCan multiple Marketo forms be used on the same page?Issue Resolution Due to the way Marketo forms are embedded on pages, you cannot have two Marketo forms on a single page (landing page or external). Having multiple forms on a single page can prevent the forms from submitting properly.

This document provides an overview of the recent import service issue that impacted a subset of customers across our data centers beginning on April 24, 2019. All customers that were impacted were emailed details of the incident on May 15, 2019. If you are unsure if your instance was impacted, please reach out to Marketo support at https://support.marketo.com.Start time:London data center, April 24, 2019, 4:30 PM PDTSydney data center, April 26, 2019, 2:00 PM PDTSan Jose and Ashburn data centers, April 26, 2019, 5:30 PM PDTHow to identify what data center your instance is located in:You can deduce the server locations by looking at the URL of your instance. The CNAME=the pod or server your instance is on.The example above indicates that this instance is in our Ashburn data center.The abbreviations for all our data centers are as follows.lon = Londonsn = Sydneysj = San Joseab = AshburnEnd time:Patch was pushed May 8, 2019, 4:25 PM PDTService affected:During the impacted timeframe,

A business wouldn’t be able to run successfully without great data. As a data analyst, we understand that you rely on Marketo to make accurate reports for your company. To make sure you’re using Marketo to the best of its ability, here are some trainings we recommend to help get the most out of Marketo’s data and analytics. Instructor-Led TrainingsCheck out the Using Marketo Analytics and Reporting instructor-led training to get in depth guidance on how to map and measure your customer journey, tie revenue to your marketing campaigns, share progress through reports and easy-to-read dashboards, and focus your investment where it will have the most impact. Core Concepts IICore Concepts II is a great overview of some of Marketo’s more advanced functions, which can be used to enhance your reports. Free Training VideosOur free training videos on reporting and analytics cover performance insights, standard reports, and analytics. These videos are followed by a brief quiz to check your unders

Marketo has a lot of power to bring your business to its true potential – if you know how to harness it. Take advantage of our programs that teach you how to go even further with your Marketo instance. See what we recommend below. Core Concepts IIThe follow up course to our popular Core Concepts I, Core Concepts II takes it up a notch. This course covers how to nurture your audience using a multi-stream engagement program, save time by using snippets in your content, scale your programs with My Tokens, and more. Free Training VideosOur free training videos cover a wide variety of topics. Venture beyond our Fundamentals videos to find new ways to get the most out of your Marketo experience. Learning PassportDid you know Core Concepts I & II aren’t our only instructor-led trainings? Check out some of our other classes on things like social media marketing, event and webinar programs, and even a Marketo Certified Expert prep course.

Marketo has so many ways to help your business grow, but it can be hard to know where to start. We want to help your team grow with you. Marketo offers a variety of ways to learn more about the uses for Marketo, starting from the very beginning. Check out what we recommend for those just starting out. Marketo University OnlineA fun, self-paced series of lessons in Marketo basics. Written material, videos, and check in quizzes make this a great way to learn everything you need to know to have a successful Marketo instance. Completing Marketo University Online will also help prepare you to successfully pass the Marketo Certified Associate exam, which helps to ensure mastery of Marketo basics. Core Concepts IOne of our most popular instructor-led trainings, Core Concepts I is designed for those looking for a more interactive, hands-on approach to learning the basics. It covers email send programs, A/B testing, email personalization, basic forms and landing pages, and more. Participants wi

At Adobe Summit 2018 in North America, we made Adobe Experience Platform Launch available to all Experience Cloud customers.  Since that time, we've seen rapid adoption of Launch and have helped thousands of customers migrate over from DTM.Last year, in early October, we announced (here and here) that we are going to sunset DTM.  This means that DTM will be kept up to date with security and bug fixes, but no more feature development work is happening and that it would be unavailable at the end of 2020.  We also said that we would be introducing progressive restrictions on its functionality to encourage users to begin planning and executing the migration process.We are now approaching the first DTM Sunset Milestone.  In about 60 days, on July 9th, we will remove the Add Property button in DTM (we had previously announced this date as July 1, but pushed it back a bit because of release cycles and company events).This change means that beginning with the release on Jul

Issue DescriptionMunchkin activities recording stopped and web page activities were not logged. Since the activities were not immediately registered, any Trigger Campaigns set to initiate when those activities occurred would not have been triggered.Issue Resolution Initial Steps:As soon as you identify an issue with Munchkin Activities recording, contact Marketo Support to ensure that proper steps are taken to prevent any data loss. Once the activity data is back-filled, identify all the Smart Campaigns that were impacted and need to be replayed. If you need assistance to identify which smart campaigns were active during this incident, our Campaign inspector is a great tool to assist you.  https://nation.marketo.com/docs/DOC-4470-campaign-inspector-for-triggered-recurring-campaigns. Replay Impacted Smart Campaign:After you have identified the smart campaigns that were impacted, create a new smart campaign using the following smart list filters; For Smart Campai

This document provides an overview of the recent Munchkin Activities Recording Issue that impacted a subset of customers across our data centers beginning on April 24, 2019. All customers that were impacted were emailed details of the incident on May 1, 2019. If you are unsure if your instance was impacted, please reach out to Marketo support at support.marketo.com.Start time:London data center, April 24, 2019, 4:30 PM PDTSydney data center, April 26, 2019, 2:00 PM PDTSan Jose and Ashburn data centers, April 26, 2019, 5:30 PM PDTHow to identify what data center your instance is located in:You can deduce the server locations by looking at the URL of your instance. The CNAME=the pod or server your instance is on.The example above indicates that this instance is in our Ashburn data center.The abbreviations for all our data centers are as follows.lon = Londonsn = Sydneysj = San Joseab = AshburnEnd time:Updated patch was pushed April 30, 2019, 3:40 PM PDTService affected:A subset of Marketo

Say you have a landing page with a form. You can dynamically change the form's follow up page based on values in the form by following these instructions.Note: Please ensure that you have access to an experienced JavaScript developer. Marketo Technical Support is not set up to assist with troubleshooting JavaScript.On a Marketo landing page, the follow up page is stored in two form fields -- returnURL and retURL.  You can change them with jQuery by adding a custom HTML block in to your landing page:<script src="/js/public/jquery-latest.min.js" type="text/javascript"></script><script type="text/javascript">    // set no conflict mode for jquery  var $jQ = jQuery.noConflict();  $jQ(document).ready(function(){    // set the new follow up page    $jQ("input[name='returnURL']").attr('value','http://www.yourcompany.com');    $jQ("input[name='retURL']").attr('value','http://www.yourcompany.com'); &nbs

Issue DescriptionWhen using a velocity scripted my.token, the default value is not being used if the field the velocity script is pointing to is not populated.Issue Resolution The reason for this is because velocity script isn't designed to consider a default value the way that a lead token would. It's designed to execute the code to provide the rendered value. Although the UI specifies to look for a default, that's ignored by design since the code itself is only looking for the value for those leads. If the goal is for it to evaluate and provide a known value, otherwise then render a specified default, that needs to be built into the velocity script code itself.Who This Solution Applies To

Issue DescriptionYou are utilizing Forms on Marketo Landing Pages, and want to run reporting on these forms. Issue Resolution Currently the only asset reporting Marketo has is Email, and a little bit of Landing Page reporting. We would not have this ability to report on Forms. One option would be to use Web Page reporting  -  this reported information would be limited to Marketo Pages with numbers of records who filled out the form, listed under "conversions." You could then create a Smart List to identify leads who have filled out these forms.  Is this article helpful ?YesNo

Issue DescriptionUsing the option to create a new Salesforce Campaign within the program sync feature, the Salesforce Campaign does not have the same status selection that the Marketo Program has. Issue Resolution Only after adding members to the Marketo Program will Marketo then sync the membership over and update the status selections will be updated to match.

Issue DescriptionWhen attempting to add an additional Facebook or LinkedIn Launchpoint service, it does not appear as an option in the drop down.Issue Resolution While we only support one Launchpoint service for each integration type, we support multiple accounts through the Launchpoint service that the customer adds. The user account that is used to authenticate the service will need to have the appropriate permissions to each business page that is going to be used by the instance.

Current Microsoft Dynamics VersionNew Microsoft Dynamics VersionRequires a New Marketo InstanceOn-Premise 2016/365 (Version 8)On-Premise (Version 9)No*On-Premise 2013, 2015, 2016/365 (Version 8)Online (Version 9)YesOnline 2016 (Version 8)Online (Version 9)NoMigrating from any Microsoft Dynamics version (On-premise or online) to a custom integration will require a new Marketo instance since the Account and Opportunity tables are locked and there is no tool or solution to unlock them.*If a customer is moving to a new on-premise version they will need to move to a new Marketo instance if they plan to update GUIDs and Service Org URL. If the GUIDs and Service Org URL will both stay the same they can use the same Marketo instance.

Issue DescriptionIn a recent engagement with support you had your Leads restored, or you plan on restoring your Lead Record. Lead records that are restored will not be able to sync backup with Dynamics.Issue Resolution If the instance is using Microsoft Dynamics sync then the restored lead will not be able to link between Microsoft Dynamics and Marketo. The lead will exist in Marketo (in the backend, it will keep the MS Dynamics GUID) but it will NOT sync data between the systems. If the lead is synced down from Microsoft Dynamics then it will create a duplicate lead which cannot be merged. Who This Solution Applies To Dynamics Users

Adobe Marketo offers a number of ways to contact Marketo Support directly for assistance from our different support regions. Further details about your Adobe Success Plan can be found HERE.Note: If your Marketo Instance and Users have been migrated to Admin Console, refer to this Admin Console Overview page for managing the Adobe entitlements across your organization and to engage Marketo Support.  Marketo Support Portal (https://support.marketo.com)  The Marketo Support Portal features a web form to submit support cases to Marketo Support. The form provides Authorized Support contacts the ability to provide details on the support issue that allows Marketo Support to efficiently and effectively assign your case to the best suited available support engineer. We encourage you to leverage our Best Practices when submitting your case to Marketo Support.  Support Services – Regions, Hours, and Languages Authorized Support contacts can engage Marketo S

You might have seen previous posts about this but Launch is building an integration with Adobe Exchange. This integration will give users a better catalog experience so they can get more information, screenshots/videos, and support for each extension. In preparation for this integration we are now requiring any extension in the public catalog to have an Exchange listing.We understand that this means taking time out of your busy schedules to create a listing so we worked with our marketing team to create some limited edition Launch merchandise. Anyone that completes their Exchange listing before June 15th will be eligible to receive a free "Launch" box full of awesome Launch goodies! For instructions on how to create an Exchange listing please see more information here. After you have created your Exchange listing please fill out this short form so we can get some information for where we should send your Launch box. If you have already created an Exchange listing for your extension fe

Marketo will be performing mandatory maintenance in our London data center from Saturday, April 13, 2019, at 8:00 PM GMT to Sunday, April 14, 2019, at 2:00 AM GMT. Only Marketo instances in the London data center will be affected, and no Marketo instances in any other data center will be impacted.The maintenance is expected to take as little as two hours to complete, however, customers should plan for service disruptions for the entire maintenance window to account for unforeseen complications. Service will be restored as quickly as possible.All Marketo services for customers in the London data center will be disrupted during the maintenance window. To help you plan for the service disruption, we have gathered and answered some frequently asked questions.Why is the maintenance needed? As network traffic increases, we must also scale our infrastructure to prevent unplanned service disruptions. We are replacing our network’s firewall and load balancer devices, which will improve security

Issue DescriptionA sent email bounced with reason "550 [internal] [oob] The recipient is invalid" but you are sure the email address is validIssue Resolution Regarding the "550 [internal] [oob] The recipient is invalid" these are bounces, but the informative part here is the "oob" piece of the message. This indicates that the bounce message was "Out Of Bounds", meaning that the recipient mail server first said that it would accept the email, but then afterwards bounced it. If you look at the lead records that are giving these messages, you'll see that there will be an "Email Delivered" activity right before this bounce message, which is what makes it "Out Of Bounds" since it's reporting that it both delivered it and then also that it bounced it. This happens a lot but there isn't really any way Marketo can control it as it's entirely up to the recipient mail server. Marketo records the "delivered" or "bounced" messages back whenever they come in, but recognizes when it's gotten both th

Issue DescriptionUsing a token in the Smart List of a Campaign yields unexpected results, an error, or the campaign to not trigger. Issue Resolution Tokens cannot be used in the Smart List section of Smart Campaigns.Tokens can be used in the Smart Campaign Flow, in the following steps:Interesting MomentsChange Data ValueSalesforce Campaign Steps (add, remove, change status)Create Task

Issue DescriptionThe Email Dashboard is not displaying accurate data after sending an email via the Email Program.Issue Resolution Email dashboards can take up to 72 hours to fully propagate, if the data is still not accurate or updating after 72 hours please reach out to support for further troubleshooting.

How do I verify that my tracking link domain is secure?There are two primary methods for verifying that your domain is secure; by testing within a web browser and using a third-party SSL checker.Verifying Domain Security Through Web Browser1. In your Marketo instance, navigate to Admin --> Email2. In this link https://<your_tracking_domain>/trk?=ping, replace <your_tracking_domain> with your actual tracking domain.3. Enter this link into your browser and click Enter.4. Click the padlock at the left of the URL in the address bar.5. In the pop-up box, verify that the certificate is valid and shows no security warnings.Verifying Domain Security Through Online ServiceYou can also verify your SSL certificate to make sure it is correctly installed, valid, and trusted using the SSL Shopper SSL Checker tool. This is a third-party tool not owned or operated by Marketo, but it is a useful resource many utilize.1. Navigate to https://www.sslshopper.com/ssl-checker.html2. Type in yo

Issue DescriptionIn sent emails, if the system token {{system.viewAsWebpageLink}} is used, the link will load successfully on web browsers. However on the same browser session, after refreshing the page once, the link will return an error "Cannot get email content- Customer does not belong to any POD". Issue Resolution After Marketo's 2019 Q1 release, a security enhancement has been set for Marketo emails. When loaded on a browser, a View as Webpage Link will include the recipients' unique mkt_tok parameter. If recipients of the Marketo emails were sharing these links, this would mean that they are also sharing their unique/private mkt_tok with third parties. With this enhancement, the view as webpage link is only expected to load once and the mkt_tok value which is contained in the link will disappear after the page has loaded. With the removal of the mkt_token value on the link, hitting refresh will send a request to Marketo that does not contain the recipient's lead and email inform

IssueYou would like to have a list of leads who will get blocked from receiving emails when you send email via campaign or program due to Communication Limits. Your Communication Limit setup can be found in the Admin Panel and looks something like this.       SolutionYou can create a Smart List with the below setup and this list will show you the list of the people who will hit communication limit when you try to send an email.       To learn more about Communication Limits and how they work, you can review this article.

Included in this articleOverviewDo you need to create fields in Salesforce and have them connect to specific fields in Marketo like for Lead Score or Acquisition Program? If so, this document will take you right to the instructions on how to get that done! Step by Step Directions for all Salesforce EditionsAdding Custom Marketo Fields to Salesforce Video OverviewHere's a video tutorial of the entire process that should make it easy to follow along: Salesforce Connector Setup​Enjoy!