Product Communities

We have enhanced the behavior of the unsubscribe functionality to make it “durable”.  We have added a master email status, which is separate from the unsubscribe flag visible on the lead detail record. If the unsubscribe flag is set from false to true, the master email status is updated, and the change is propagated to other leads with the same email address.Update the Unsubscribe flag from True to False (e.g. Re-subscribe a lead) When a lead is imported, the unsubscribe flag WILL NOT be overwritten by the import.Here are the ways a lead can be re-subscribed:1.   In SFDC, uncheck the Email Opt Out field.  This WILL sync to Marketo.2.   Manually update the lead detail record by un-checking the unsubscribe flag3.   Run a Change Data Value Flow Action on one or many leadsa.  Select the attribute “unsubscribe” and set the value to False  4.   Update an existing lead via API5.   Form Field – set a field on a for

Issue DescriptionChange Lead Owner reason shows "Synched from salesforce.com - fixup Lead Owner."Issue Resolution The "synched from salesforce.com fixup lead owner" activity means the lead owner was switched within SFDC, often times through auto-assignment rules.The phrase "fixup Lead Owner" is what Marketo records when it is taking the Owner ID being passed from Salesforce and translating it into the Lead Owner values (First Name, Last Name, Email Address, etc) to populate into Marketo.

Included in this article OverviewMarketo uses a set of fields to capture certain kinds of marketing related information. If you would like this data in Salesforce, please follow the instructions below. Create three custom fields in Salesforce on the lead and contact objects: Lead Score, Acquisition Program, and Acquisition Date. Map these custom fields between leads and contacts so that on conversion in Salesforce, the values carry over.You can create other additional fields, if necessary (see the table below).All of these custom fields are optional and are not required to sync Marketo and Salesforce. As a best practice, we recommend that you do create fields for Lead Score, Acquisition Program, and Acquisition Date.Add Marketo Fields to SalesforceAdd three custom fields on the lead and contact objects in Salesforce listed above. If you want to add more, see the table of available fields at the end of this section.Perform the following steps for each of the three custom fields to add t

In previous versions of the Mobile SDKs, you would use Adobe Mobile Services (http://mobilemarketing.adobe.com) to set your SDK configuration parameters. After making all of your config setting changes you would then download a JSON config file to use in conjunction with the SDK package that you would download from our public git.   With the Adobe Experience Platform SDKs we've changed this process to support an easier, more dynamic workflow. You can still download the SDKs from our public repositories -> GitHub - Adobe-Marketing-Cloud/acp-sdks: Home of the official Adobe Cloud Platform mobile SDK , but now you also have the option of managing your SDKs and solution integrations within Adobe Launch.   In Adobe Launch you now have the capability to create a mobile property. We've separated the Core SDK out as an extension, along with additional extensions for other Adobe Experience Cloud solutions. You can add the appropriate extensions to your SDK build as appropriate and

Welcome! Here is a list of resources you can use to get started using the Experience Platform SDKs.Explanation VideoA quick video to explain what is new with the Adobe Experience Platform SDKsWhere to download the SDKsThe following forum thread explains in detail on where you can download each respective SDK: Get the Experience Platform SDK - Adobe Experience Platform Mobile SDKs Technical DocumentationIf you want to dive right in to the docs, you can access them here: Home - Adobe Experience Platform Mobile SDKs

SummaryCustomers based in our San Jose datacenter experienced a service issue causing an interruption in email sends beginning on Tuesday, September 11, 2018. No customers outside of the San Jose datacenter were impacted. This issue has been mitigated and emails are now sending properly.During the impacted timeframe, some email sends were lost and will not be delivered. This documentation is for customers based in the San Jose datacenter and provides details on how to identify the impacted campaigns.We sincerely apologize for this issue and are committed to helping our customers identify impacted campaigns and ensuring proper safeguards are put in place.ImpactDuring the recovery process, we reinitialized the Active Message Queue (AMQ), which is used to process emails during the sending process.The restarts of the AMQ had the following impact:Emails sent by Trigger campaigns during this timeframe (and those waiting in queue beforehand) could not be processed and were lost.Emails that we

概要弊社サンノゼデータセンターの一部のお客様環境におきまして、日本時間の2018年9月12日(水)よりメール送信が遅延または中断されるサービス障害が発生いたしました。 サンノゼデータセンター以外のお客様環境には影響はありません。この障害は既に解消されており、現在ではメール送信は正常に機能しておりますこのメール送信遅延障害からの復旧作業中に送信されたメールの一部が消失し、配信されませんでした。この文書はサンノゼデータセンターのお客様にこの障害によって影響のあったキャンペーンを特定する方法を詳細にご案内するためのものです。お客様には多大なるご迷惑をおかけいたしましたことを深くお詫び申し上げます。私共は今回の障害が非常に重大な問題であると認識し、影響のあったキャンペーンの特定を支援させていただくと共に今後同様の問題の発生がないよう回避策を講じる所存です。影響このメール送信遅延障害の復旧作業の間にメール送信処理中に使用されるアクティブメッセージキューサービス (AMQ: Active Message Queue) の再初期化を行いました。このAMQのリスタート時にキューで待機していたメールが消失しました:トリガーキャンペーンによって送信され、AMQで待機していたメールは処理されないまま、消失しました。リスタート時もしくはその直前にバッチキャンペーンによって送信されたメールはリードのアクティビティとして「メールの送信」は記録されますが、「配信済みメール」が記録されない場合があります。現象は以下の2つのパターンとなります:一部のバッチキャンペーンはすべての対象リードのメールが送信済みとなりますが、配信済みが0となります。この場合、メールは一切配信されません。それ以外のバッチキャンペーンではメールは送信済みで、かつ配信済みとなっているものとそうでない(配信済みが記録されない)ものが混在している状態となります。このように少しでも配信済みが記録されている場合はそのキャンペーンのメールはすべて正常に配信されています。 障害発生日時メール送信の遅延が日本時間の2018年9月12日(水)の早朝(深夜帯)から発生し始めました。AMQの再初期化によってメールが消失し、配信されなかった時間帯は以下の通りです: 2018年9月12日(水) 4:30AM - 5:00AM JST2018年9月13

Issue DescriptionConsider a scenario where you wanted to setup a campaign flow in such a way that their program status needs to be changed as “Influenced” if they are currently not a member of that program and the default choice is “do nothing” as seen in the below screenshot. However, you will be able to see that for records who isn’t member of program is getting assigned with default choice and not with the choice 1.Issue ResolutionThe flow step will change the program status to influenced only if they are member of program and have the status anything apart from "No show", if not default choice will be selected. The flow-step will not add the lead to the program and then change the program status when "Add choice" is used in the "Change program status" flow step. If there inst a choice added as shown in the below image, then the person will also be made a member of the program if they weren't already.Who This Solution Applies To

Question:Can I add an attachment to a Marketo Email?Answer:Marketo does not support attachments at this time. As an alternative, you can host your file in Marketo and add a link to the file in your email.Add Images and Files to MarketoFind the URL of a File Hosted in Marketo

Included in this articleOverviewMarketo's Live Chat offers a great way to get the help you need. Chat live with Marketo experts and we’ll answer your questions, point you to detailed support resources, or open a support case. Our Live Chat Support feature is a convenient way to connect with us.Live Chat AvailabilityMarketo Live Chat is available around the clock during the week on a 24x5 schedule, excluding regional holidays. Access to Live Chat depends on your support level as shown below:OnlineBusinessPremierEliteSupport PortalXXXXLive ChatXXXXPhoneXXXStarting a Live Chat SessionYour Authorized Support Contacts can start a Live Chat session by visiting the Support Portal at support.marketo.com. Locate and click the Live Chat link or button to initiate a chat session. If you do not see this panel in the Support Portal, you may not be an Authorized Support Contact. Please contact your Marketo admin to manage your authorized contacts.Where to Locate the Live Chat ButtonThe live chat opt

Overview Beginning August 15, 2018, Marketo will implement a new policy for the retention of marketing activity data. Under this policy, Lead Activity and Campaign Membership data will be stored for a rolling 25 months past the activity date, and certain high-volume activity data will be retained for a rolling period of 90 days past the activity date. Beyond these retention periods, this data will not be available.   This change in retention will enable Marketo to continue to meet the performance demands of its customer base while providing clear expectations for data retention across the platform.   Customers who wish to export marketing activities that are older than 25 months or high-volume activities that are older than 90 days should do so before August 15, 2018. After this date, Marketo will apply the new retention policy and the older data will no longer be available.     Summary of Changes There are three components to the data retention policy: a retention

Community Members,I encourage each of you to have a read through the latest series of blog posts regarding Launch.Better in Launch: Production TestingBetter in Launch: Upgrade Process Better in Launch: Integrations Better in Launch: Automation Better in Launch: Performance Better in Launch: Team Collaboration Better in Launch: Publishing Better in Launch: SecurityBetter in Launch: User Interface Better in Launch: Events, Actions, and Data Elements Please leave any comments or questions you have about these post in the comments below and we'll be sure to address them.Thanks,Jantzen

Included in this articleOverview Your Premier Support entitlement has been enhanced with a Premier Success Team. Now, your Named Support Engineer is part of a 5-member Premier Success Team whose members work in concert to provide a full range of complementary skills. All your Premier support features remain intact (Mentoring Sessions, Accelerated SLAs, etc), but now your Named Support Engineer will be backed by a focused team of Premier Support Engineers to deliver world-class support tailored to meet the needs of your account.BenefitsEach team is led by two Lead Support Engineers, and aided by three Premier Support Engineers. With a larger team, your engineers can specialize in specific knowledge areas, and we can connect you with our most senior engineers for your half-yearly instance reviews and mentor sessions. This will help to increase case resolution speed, decrease escalations, and elevate your overall support experience. Your TeamBethany Sweet, Senior Technical Support Enginee

Issue DescriptionYou tried to send a test email through Tout but it is saying that you need to set up an SMTP server.  The email identity set-up has the Tout servers enabled in my account.Issue Resolution We no longer offer ToutApp Default delivery channel. Customers can either use office365, gmail, or a custom delivery channel. The easiest way is to connect to their gmail account and use gmail as the delivery channel. Here are some docs that will help with set up as well as basic information around smtp servers & delivery channels:docs.marketo.com/display/DOCS/Setting+up+Your+Delivery+Channeldocs.marketo.com/display/DOCS/Verify+Your+Emaildocs.marketo.com/display/DOCS/Setting+up+an+SMTP+ServerWho This Solution Applies To ToutApp Customers

Issue DescriptionWhen using a Change Data Value flow step for a datetime field type and manually entering in a date and time, the time is displayed, but removed from flow step upon refresh. Issue Resolution  The reason that the time is removed is because the display field in the flow step is a calendar picker (the drop-down). Calendar pickers do not support displaying the time. It is meant to select a date on the calendar and display that date. It appears to store the value to the record when manually entered in the field, but it will not remain upon campaign refresh.

Issue DescriptionWhy is the number of records shown in the Opportunity Analysis report in Revenue Explorer different from the number of records shown in a smart list with the same filters? (e.g. 100 records in Opportunity Analysis vs. 200 records in smart list)Why are some records in the smart list do not appear in the Opportunity Analysis report?Issue Resolution The attribution settings is set up to report on "Explicit: Only contacts with roles (default)"This means, the records in a smart list that do not appear in the Opportunity Analysis Report in RCA, are contacts without roles.Who This Solution Applies To Customers using Revenue Cycle Analytics

Issue DescriptionCan Email Insights Quickcharts be shared across users within Email Insights?Issue Resolution At this time Email Insights saved Quickcharts are user-specific and cannot be shared or viewed by other users. You can share the quick chart with anyone by downloading the chart as a PowerPoint or Excel file. Who This Solution Applies To Email Insights Users

Issue DescriptionWhenever a lead enters Marketo, it is being deleted automatically. Issue Resolution Marketo will never delete any lead records on its own unless you have setup a trigger or batch campaign to do so. We suggest you to review your campaigns in Campaign Inspector and check for the campaign that is using "Delete Person," or "Delete Person from SFDC" with the value true for "Delete in Marketo." If you have figured out the campaign and you would like to restore the deleted leads, contact support (https://nation.marketo.com/docs/DOC-1670-about-support) and they may be able to restore the deleted leads with a buffer period 30 days from the date of lead deletion.  Is this article helpful ?YesNo

Issue DescriptionG tags such as <g class="gr_ gr_19 gr-alert gr_gramm gr_inline_cards gr_disable_anim_appear Style multiReplace" id="19" data-gr-id="19"> </g> are added to the HTML edited in the TinyMCE Editor Issue Resolution This code is caused by the 3rd party browser extension Grammarly when an edit to an text component is made. This is not something in Marketo's control due to how Grammarly is modifying the text.  Is this article helpful ?YesNo

The Form Library lets you style your forms with an up-to-date look and feel just by dragging and dropping the CSS into your Marketo landing pages or template.  As a side note, the Form Library ONLY styles input, textarea, and select (drop-downs) fields and NOT your radio buttons or check-box selections.  Here's how it works:1. Choose a form from the table below by clicking on the image.2. Download the zipped file to your desktop.3. Open the file and upload the provided images into your Marketo image library.4. Open the provided code and replace "mktoWeb" with your directory name. Example: <style>.mktInput input, .mktInput select, .mktInput textarea  {background: url(rs/mktoWeb/images/input_bg.png) repeat-x scroll 0 0;border: 1px solid #D4D2D2 !important;font-size:20px;padding: 8px 10px;cursor:pointer;} .mktInput input:focus, .mktInput select:focus, .mktInput textarea:focus  {background: url(rs/mktoWeb/images/input_bgHover.png) repeat-x scro

What is HSTS? The HTTP Strict-Transport-Security response header (often abbreviated as HSTS) lets a web site tell browsers that it should only be accessed using HTTPS, instead of using HTTP.  This prevents man-in-the-middle attacks by telling the browser it should never interact with their domain without first establishing a secure HTTPS connection.   What does this mean for Marketo assets? A domain can assert the HSTS policy for all of it's subdomains.  This means both the subdomains used for Marketo landing pages and the subdomains for Marketo tracking links must also be secured with SSL certificates.  If HSTS is asserted and the Marketo subdomains are not secured, people that visit landing pages or click on tracked links in emails will receive security errors and browsers will not load the pages.   This is resolved by purchasing both Secured Domains for Landing Pages and Secured Domains for Tracking Links.  There are very few exceptions where a domain u

When a customer triggers a blacklisting on Marketo's shared IP range that customer is moved to a set of IPs we call the quarantined IP range.  We do this to protect the health of our shared network and ensure the best deliverability possible for all of our customers on that network.   If you have received a Blocklist Notification from Marketo reporting that you have triggered a blocklisting your Marketo account is now in the quarantined IP range.   While you are in the quarantined range it is possible that you may experience a slight decrease in your deliverability rates. The reason for this is that you are now sending from a range made up of senders that have also caused other blocklist issues. All customers have received a notice of the listing and are in the process of repairing their database.   There are two ways to be removed from the quarantined IP range: Follow the steps outlined in our Blocklist Remediation article. Be sure to fill out the form referenc

Issue DescriptionYou have developed a Marketo landing page and enabled Personalized URLs (PURLs) for your records, but when people visit the PURL form pre-fill does not take place. Issue Resolution When a person visits a PURL landing page, the form pre-fill checks their Munchkin tracking cookie to identify what values to populate for the form fields. If that person has a Munchkin tracking cookie associated to a known record in the database, it will pull and populate the information from that record. However, if this is the first time this person has visited a Munchkin tracked page or their browser is tied to an anonymous record, the pre-fill will not populate any information into the form. The customer/prospect will need to fill out a form or click on a tracked link in an email sent from Marketo. This will allow future PURLs that people visit going forward will have pre-fill populate as their cookie will be tied to a known record in the database.    The web page visit will be associate

Issue DescriptionLead fails sync to SFDC with the error INVALID_OR_NULL_FOR_RESTRICTED_PICKLIST: bad value for restricted pick list fieldIssue Resolution This happens when the Marketo field has a value that is not available in the list of accepted values on SFDC. We suggest that you check with your SFDC admin to find out the list of accepted values and make necessary changes.Who This Solution Applies To Customers integrated with Salesforce

Issue DescriptionEmail Insights does not display any data or metrics for specific program when the emails in the program are operational. Issue Resolution Operational emails are hidden by default, so no data or metrics will be shown in Email Insights unless 'Operational Emails' are included "Does Email Insights support Operational emails?Yes. By default, Operational emails are hidden from view and querying. However, you may change this setting under the Personal Settings panel."docs.marketo.com/display/public/DOCS/Email+Insights+FAQ Who This Solution Applies To Customers using Email InsightsIs this article helpful ?YesNo