Product Communities

Issue DescriptionIs it possible to integrate multiple social media accounts with Marketo?Issue Resolution There is  only one LaunchPoint service for each, but multiple accounts can be referenced in :Lead gen forms - LinkedlnCustom audiences - Facebook

Issue DescriptionYou have a wait step that is behaving erratically, and holding people for erratic or undefined periods of time Issue Resolution Check to make sure that the unit of time is not misspelled. A wait step with Minute spelled "mintue" or Hour spelled "Huor" won't validate the spelling or logic of the wait step (that squiggly red line), so you'll need to make sure the spelling isn't off. Who This Solution Applies To Wait StepsIs this article helpful ?YesNo

Issue DescriptionIn Notifications, you may encounter a Web Services Error message that contains details as below along with the Error Code and Count (i.e. number of times the error occurred). For example: The Web Services encountered the following error. Error Code     Count 609    1 Issue Resolution More information about the Web Services Error Codes are documented here: developers.marketo.com/rest-api/error-codes developers.marketo.com/soap-api/error-codes/ It is recommended to consult with the owner of any custom Admin -> Launchpoint services configured (typically IT, your API developer, or a third party service provider) to review the API calls being made to Marketo.     The owner of the custom integration should already be logging any error codes requiring review, or ignoring those errors that are temporary and can be automatically retried.   If further assistance is needed, create a support ticket and provide details of

Issue DescriptionClicking on a link in a Marketo e-mail that re-directs to a non-Marketo webpage destination does not open the page.Issue Resolution Complete the troubleshooting step below. If they do not resolve the issue, include the results in a Marketo Support Ticket.Check the CNAME is correctly setup for the email tracking link [Related DOC]Check that the Default Branding Name matches the CNAME in Step 1 (check for typos). [Related DOC]If you are unsure you can visit CNAME lookup on mxtoolbox and enter the default branding name to check. Under the Domain field enter your default branding name. Do you have SSL for tracking links enabled?If Yes, tracking links in emails should start with If No, tracking links in emails should start with If you do not have SSL enabled, but when you click the link it resolves to ,try a different network and see if it still occurs. Your network may be configured to automatically use HTTPS automatically even if the link is specified as HTTP. (Check with

Issue DescriptionWhat is mktoReferrer? Is this a field in Marketo? Issue Resolution The mktoReferrer is displayed in the lead activity log for form submission or visit webpage. This is otherwise known as the Referrer URL, which is the URL that hosted the entry source, the page that led them to visit the webpage or fill out the form.Is this article helpful ?YesNo

A follow up piece to give an overview of Script Hoisting and how it's used in Adobe Launch.https://spark.adobe.com/page/n5xi9782gMCei/

Issue DescriptionIs it possible to add Lead partition/Workspace information in a custom Revenue Explorer reporting?  Issue ResolutionRCE does not have the ability to segment reports by Lead Partition or Workspace. One possible workaround for leads is to create a custom field on a lead's record and populate it with the partition name.  There is no such option, however, for assets in different workspaces.  Who This Solution Applies To Customers use RCE/RCAIs this article helpful ?YesNo

Issue DescriptionYou are having issues with Single Sign On and Support requests for you to provide the SAML Response. How can you find this information?Issue Resolution There are multiple ways to capture a SAML Response, but the easiest one is by using SAML Tracer (addons.mozilla.org/en-US/firefox/addon/saml-tracer/), a Firefox plug-in or other similar plug-ins or add-ons for Chrome such as SAML Chrome Panel (chrome.google.com/webstore/detail/saml-chrome-panel/paijfdbeoenhembfhkhllainmocckace?hl=en) which adds a SAML tab to the built in Developer Tools. As with any third party integration, make sure you're comfortable with permissions they request and you fully trust them before you proceed. Many teams also use networking tools like Fiddler - these should also work just fine.Once you or the user having the log-in issues have one of these tools installed, you'll need to attempt to login via SSO on the appropriate browser and the plug-in/add-on will capture the SAML response. The result

Issue DescriptionHow to disable the Marketo tracking token without disabling link tracking. Issue Resolution Within the <a> tag, you can add a specific class: class="mktNoTok" and this will disable the tracking token, and yet still allow the clicks to be tracked within the email.  If you are proficient with HTML, you may be able to enter this unique class within the header, or other areas of the HTML doc. You can also disable this through the UI on a per-link basis. Instructions:  hereIs this article helpful ?YesNo

Welcome! We hope you're as excited about Launch as we are!How do I get started with Launch?All Experience Cloud customers have been provisioned for Launch. To get started, please review the getting started documentation. This documentation will show you how to setup your users and permissions for Launch.Now that I've logged in, where do I go to learn more?The best place to learn more about launch is to attend one of our LIVE demos. You can get registered for one or view a past recording here - Ask the Community Expert: Launch by AdobeI've attended the demo, now what?It depends on your style of learning:I like to get in an get my hands dirtyIf you've got access to Launch, go ahead and login start using it. Use what you learned in the demo to create a web property, create libraries, deploy the library to a dev environment, and start playing with extensions and rules.A few resources you may want to have while you play around:Overview & General InformationDocumentation​BlogDeveloper Do

Issue DescriptionWhen examining a lead's activity log, you notice a Sync Error which reads "CANNOT_EXECUTE_FLOW_TRIGGER: The record couldn’t be saved because it failed to trigger a flow. A flow trigger failed to execute the flow with version ID ______________. Flow error messages: An unhandled fault has occurred in this flow. An unhandled fault has occurred while processing the flow. Please contact your system administrator for more information. Contact your administrator for help."  Issue Resolution That error message is generated by Salesforce when Marketo tries to sync a lead that does not meet a trigger flow rule that is setup in your Salesforce instance.  Marketo has no visibility into this error message other than what is returned by Salesforce.Please take the full details of this error message to your SFDC Administrator or Support. They will be able to identify the flow or process which is preventing the sync update and make any necessary adjustments.Who This Solution Applies To

Issue DescriptionWhen I add variables to my email template assets, the value assigned to that variable is not showing in the text-only version of the email even though it shows in the HTML version.Issue Resolution Email 2.0 variables do not pass the defined values for variables through to the text-only email. Since Marketo token values are passed through to the text-only email, customers may expect variable values to also be passed through to text-only emails. However, this is not currently the case.

Issue DescriptionWhen you copy the URL for an Image asset in Design Studio and put it in your email or Landing Page, the image won't load. Other images with the same dimensions work. Issue Resolution The issue may be that there is a space in the URL. When you replace that space with a %20, the image works.

Issue DescriptionMarketo can now trigger off of changes to Marketo custom objects - docs.marketo.com/display/public/DOCS/Trigger+Off+Custom+Object+Changes - but that functionality doesn't work for Salesforce custom objects.Issue Resolution A workaround that can allow for this to happen is to set up a Marketo custom object that mirrors the SFDC object, then use Apex triggers in SFDC to push the information for the SFDC object to the Marketo object - developer.salesforce.com/page/Creating_REST_APIs_using_Apex_REST.In essence, this maps the SFDC object to the Marketo one, and any changes made on the SFDC side will get pushed to Marketo, and can then be triggered off of in your campaigns.Who This Solution Applies To SFDC integrations with Salesforce custom objects

Issue DescriptionEven though the report and smart list may be looking at exactly the same thing (e.g. an email sent to a specific group on a specific day), many times the numbers in the report do not match the results of the smart list.Issue Resolution Reports in Marketo like the Email Performance Report are returning results of activities that occurred in your instance, while smart lists return results of currently existing person records.  When a person is deleted or merged, the activities associated with the person do not get pruned or purged.So a smart list that looks for opened email will return all the currently existing records who have that open activity but will not return results of deleted or merged records.  Conversely, a report looking at the same thing will return all activities, even if the records no longer exist.

Issue DescriptionWhen there is a change to a field in your CRM that is mapped to a Marketo score type field, the next time the sync processes the change will be reverted and there will be a "Sync Person Updates" activity logged showing that the original value got pushed back from Marketo to the CRM.Issue Resolution Score type fields are designed to be managed solely by Marketo, since that is a unique field type to our system.  Scoring is intended to be handled by the scoring campaigns that you set up in Marketo, and pushed to the CRM if necessary.If you have a score field that you intend to put processes in place where your CRM will be updating the values, simply make sure that the Marketo field that it is mapped to is an Integer type field.Who This Solution Applies To All instances with a native CRM integration (SFDC or MSD)

Here it is: Your guide to understanding merges in Marketo, in Salesforce, and how the two interact.Merging Two LeadsWe begin with two records in Marketo which have been synced to Salesforce. Both are leads in Salesforce, not contacts.Lead A, Marky Marky, has a Marketo ID of 1001446 and an SFDC ID of 00Qi000000vJ0hK.Lead B, Markee Marquee, has a Marketo ID of 1001447 and an SFDC ID of 00Qi000000vJ0hU.We wish to merge these leads in Marketo. In this example, I first select Lead B, and then hold SHIFT to select Lead A as well. Then right-click in the highlighted area to bring up the Lead Actions drop-down (or click Lead Actions at the top of the screen), and select Merge Leads from the choices.Now I see the Merge Leads dialog box, where we decide which conflicting field values we want to win. We could click the box next to "Lead 1" if I want all of Markee Marquee's values to win. Instead we check the box next to "Marky" because we want that to be their first name, rather than "Markee". Th

Issue DescriptionWhen we try to drag and drop elements (form, rectangle, etc) into a free-form landing page, nothing happens.Issue Resolution If the free-form template is not mobile compatible, you may experience this issue.Please make the template mobile compatible to fix it.Refer this article to make the existing free-form template mobile compatible: Link - docs.marketo.com/display/DOCS/Make+an+Existing+Free-form+Landing+Page+Template+Mobile+Compatible

OverviewStarting August 15, 2018, Marketo will be implementing a new policy for the retention of marketing activity data. Under this policy, Activity and Campaign Membership data will be stored for a rolling 25 months past the activity date, and high-volume activity data will be retained for a rolling period of at least 90-days past the activity date. Beyond these retention periods, the data will not be available through the Marketo UI.Marketo Analytics ReportsWith data being retained for up to 25 months, some Marketo Analytics reports will be affected. Not all reports will result in changes – reports that draw data from lead activity logs will only show data for up to 25 months. Other reports that do not reference lead activity at all will be unaffected.However, even reports that do not reference lead activity by default could be affected if there are filters added to the smart list of the report. Filters that reference lead attributes (information in fields in the lead record) will n

  What’s changing? Previously, customers could choose whether they wanted to secure their pages and tracking links via SSL. The responsibility of procuring, maintaining, renewing, and securely sending the certificates to Marketo lie entirely with the customer – Marketo just hosted them. In 2017, Chrome and Firefox announced they would begin flagging any unsecured pages with clear ‘NOT SECURE’ warnings in their 2018 releases to encourage the use of SSL, and even distrusted certificates from certain providers. This essentially designated the certificate as a foundational security necessity to prevent customers fleeing from unsecured sites.   This change reinforced the increasing need for companies to protect their data and mitigate against online security threats. Recent studies have shown that ~45% of organizations are targets of Distributed Denial of Service (DDoS) attacks, typically lasting a few hours, and potentially costing companies not only lost revenue, but also cus

Issue DescriptionYou have the Munchkin tracking code on your non-Marketo web page but visits to the page are not being tracked. Issue Resolution If you have customized the Munchkin tracking code, it may not work.  Marketo only supports the Munchkin code as it is provided in your instance.  If you need to alter the code, you would need to work with your web developer to determine why the customized code is not working. To find the supported Munchkin tracking code:Go to Admin > Munchkin. Select the version of Munchkin you intend to use. Place the Munchkin code on your page as outlined in our document on adding Munchkin tracking to your site.Is this article helpful ?YesNo

What is Marketo’s Marketing Calendar? What are its benefits?What features does Marketing Calendar include?Is it free or do I need to pay for it?How do I get or buy Marketing Calendar?As of our August release:1 week after our August releaseHow do I know if Marketing Calendar has been turned on?What is the Program Schedule View?Will I need a services package to implement Marketing Calendar?Is this article helpful ?YesNo

We have a few items that were released this month. A list of the highlights is below:Asynchronous deploymentRule OrderingUpdates to Data ElementsNew Rule ConditionsActive LibraryMore details and videos of each of the features can be found on the Spark storyFeature Updates for Launch, by Adobe

Issue DescriptionWhen a piece of predictive content is approved the following error appears: "Action failed. Please contact support. Error code:24 Error message: Invalid email title Error message: internal error, reported to support" Issue Resolution Change the title of the content to less than 48 characters. This error indicates that the title for the content is too long. The maximum number of characters for a title in content AI is 48 characters. Who This Solution Applies To Customers with RTP/Web Personalization/Predictive Content/Content AIIs this article helpful ?YesNo

Issue DescriptionCan a Default program in a nurture stream be changed to the Nurture Channel for reporting purposes?Issue Resolution Program Channels can only be applied to one type of Program. Nurture Channel will only be usable on a Engagement type program. You can however have multiple channels avaliable for a specific type of program! So you can have one program type with multiple channel options, but you cannot have one channel used for multiple program types.