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New Participant
Oct 25, 2010 3:18 PM UTC
Question

Trouble printing digital signatures

[Thread Edited By Adobe]

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Actual Question:

I have a windows 7 computer with a new printer.  I have adobe reader 9 installed on the computer.  I can see a digital signature on the screen even in the print preview, but it will not print.  I can print the signature from a computer running XP!  Any ideas how to fix this?  Thank you!

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13 replies

New Participant
Oct 26, 2021 6:08 AM UTC

I had to disable "Save toner" and "Greyscale" options before getting it to work. Hope this helps.

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New Participant
Mar 30, 2018 6:23 AM UTC

Thanks a lot this method works like a charm

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wrik003
New Participant
Dec 19, 2017 4:37 AM UTC

Works!

On Adobe Acrobat Reader DC version 18.9.20050.254034, right-click on the digital signature and select "Show Signed Version", as Paulo had pointed out, and the signed version view of the PDF document will open in a new tab. Print that document (the signed version one). And voila! You'll have the lovely green tick printed on your document!

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adithya16
New Participant
Jul 28, 2017 5:31 AM UTC

Thank you, Paulo. your suggestion worked like a charm.

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Level 1
May 10, 2017 5:10 PM UTC

Unfortunately this solutiuon pointed out by «atxmikeriv» does not work...

I tried this suggestion in two printers and with two different desktops.

Nothing...

What worked for me was the suggestion I made here on May 5, 2017 3:06 AM

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May 10, 2017 4:46 PM UTC

The resolution to this issue is to make sure while in the print mode under "Comments & Forms", it is set to either "Document and Markups" or  "Document and Stamps", and not just set to "Document". This will resolve the issue of not being able to print digital signatures. If it does not resolve your issue, the problem may lie somewhere else in either your system, printer, or print settings.

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Level 1
May 5, 2017 10:06 AM UTC

After hours of trying to print with a verified signature (it's insane to see on the screen the verified signature and after printing it disappearing...) I tried the following and succeeded: (I don't know if it will work on your pc)

- On a hp laptop which verifies my id card (don't know if this has anything to do with it)

- On adobe pdf open the .aspx file,

- then verify the signature, i.e. do all those operations necessary for it to be green 'V'

- then on the signature box, click on the mouse right button.

- then choose «view verified version»

- it will open a new tab with a verified version

- then print it (docs and markups)

- there... I made it yesterday night, after spending 8 hours at a official office waiting for my time and thinking about this, and did it today again to be sure that it works (this time without my id card)

- I have to thank adobe for this so nice feature, that provides so many work hours wasted to so many people.... /S

- it is unbelievable that you see one thing on the screen and another printed...

- WAKE UP ADOBE !!! don't make us wast so many valuable time on things like this

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New Participant
Aug 17, 2015 4:36 PM UTC

I've had a similar problem - but someone helped me find the solution - was an easy fix & rather embarrassing. Make sure in "Comments & Forms" you select "Document and Markups"

Hope this helps you - it worked for me

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Level 4
Apr 23, 2014 3:41 PM UTC

Do you mean a blue ribbon digital sig?  that wont print out.

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New Participant
Mar 19, 2014 6:08 PM UTC

I was having the same problem... Unfortunately the 'Documents and Stamps' menu option didn't work for me either. I eventually had to get a bit more creative and go outside of acrobat. I opened the file in photoshop and printed it from there. Printed perfectly with the signature on it. I tried every option I could think of inside of Acrobat first, and nothing worked. Even saving the file as an image from Acrobat didn't work. Photoshop worked fine though It's entirely possible that other InDesign or something else may work as well, but I just got it to work in Photoshop and didn't test further.

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